Nayana Raj KM

• Facilitated interactions between GORP team and essential stakeholders to achieve project goals.
• Supported activities to achieve framework compliance
• Managed the implementation of the D&A Customer Request project, aligning it with new regulatory standards set by DORA
• Coordinate reporting requirements to supervise progress around Important Business Services, process mapping, and testing key processes to align with the Group Framework.
• Collaborating with the Corporate Regulatory Operations team to review the current and potential future regulations, to establish changes that may affect the D&A Business Services, and to communicate these to the relevant collaborators.
• Working with the Group Risk & Operations teams to help coordinate the global operational resilience requirements across the D&A group – ensuring coordination of reporting requirements and progress around important business services, learning requirements, process mapping, and testing key processes.
• Work with the business leads to communicate regulatory compliance requirements and how they impact the key Risk in business.
• Help coordinate the risk control assessments (RCA) in alignment with the Group Risk representatives on the D&A strategic change programs.
• Provide updates on Roadmaps as it relates to progress of resiliency projects to help.
• Provide input and support reporting for overall risk-based remediation program in support of the D&A Operation Resilience program.
• Provide supporting data which will be presented to the commercial team to help support the overall focus areas for ongoing remediation with a focus on Operations Resilience.
• Business continuity risk policy: Understanding of the policy and regulatory requirements, and ability to embed the policy within D&A business.
• Business Impact Analysis : Ensure each function have conducted a Business Impact Analysis (BIA) to identify the impact of a disruption to Important Business Services over time and priorities their recovery.
• Business Continuity Plans : Work across relevant functions and groups to ensure Business Continuity Plan (BCP) are created and approved ensuring clear procedures for responding to a disruptive incident and how the function will continue or recover its Business Services on an end-to-end basis within the pre-agreed timescales set in the BIA.

• Expertly elicited and translated business requirements into User Stories, BRDs, FRDs, SRS, CRs, PDDs, and SDDs.

• Performed comprehensive Gap, Scope, and Impact Analyses utilizing UML, Context Diagrams, BPMN, and Flowcharts.

• Led requirement gathering sessions through interviews, interface analysis, document review, brainstorming, and FOCUS groups.

• Supported Scrum Master in sprint planning and story selection based on team velocity assessments.

• Produced key requirement documents, including Use Cases, Process Flows, Change Requests, and Requirement Traceability Matrices.

• Facilitated clear communication between technical and testing teams to clarify product functionality.

• Proficient in SDLC and project management methodologies, including Waterfall and Agile.

• Documented high-level and detailed requirements through scenarios, use cases, and prototyping.

• Aided in the development of User Acceptance Testing (UAT) strategies.

• Collaborated with cross-functional teams to drive project success.

• Possessed in-depth knowledge of Finacle core banking software.

• Assisted Product Owner in creating and prioritizing the Product Backlog, writing user stories and defining acceptance criteria.

• Ensured scope containment, prioritization, and ownership of backlog decisions.

• Gathered and documented business requirements for core banking system projects, ensuring stakeholder alignment.

• Managed Non-Voice Customer Support, ensuring adherence to International Driving Regulations.

• Detected and mitigated fraudulent activities, safeguarding financial integrity and preventing losses.