Nayanmoni Swargiary
Bengaluru
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Supervisor
Paychex
Bengaluru
10.2024 - 09.2025
- Supervised daily operations of payroll processing team. Managed team of 15 employees, ensuring high productivity and quality standards were met
- Trained staff on compliance and regulatory standards.
- Coordinated communication between departments for seamless workflow.
- Implemented process improvements to enhance service delivery.
- Monitored employee performance and provided constructive feedback.
- Managed scheduling to ensure adequate coverage and efficiency.
- Facilitated team meetings to address challenges and share.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Created new strategies for improving customer service standards within the organization.
Team Lead-Provider Reimbursement
Logix Health Solutions
Bengaluru
04.2019 - 10.2024
- Led a team of 30 members, driving performance through effective training implementation.
- Regularly evaluated employee skills, providing hands-on training and mentorship for improvement.
- Enhanced team performance by delivering consistent coaching feedback and skill development opportunities.
- Assigned daily tasks to employees, monitoring activity and ensuring timely completion.
- Developed monthly and daily production output plans to meet customer service metrics and SLAs.
- Managed schedules, processed time-off requests, and arranged coverage for short shifts.
- Collaborated with department leads to streamline workflows and improve interdepartmental coordination.
Group Coordinator-Provider Reimbursement
Logix Health Solutions
04.2018 - 03.2019
- Served as subject matter expertise for team of 15 people
- Providing assistance to team member with critical issues or escalations
- Providing process updates, encouraging and motivating team to outperform or to meet benchmark.
Sr Specialist-Provider Reimbursement
Logix Health Solutions
01.2017 - 03.2018
- Assisting patients through inbound calls across US with their medical bills who had received services rendered by clients(Doctors/Nurse Practitioner, Physicians Assistant)
- Taking responsibility for helping patients to understand their medical charges, diagnosis, treatments, claiming payments from insurance, payment options.
SR. CUSTOMER SUPPORT OFFICER
Mphasis
05.2014 - 01.2017
- Worked for banking process (TD Canada Trust Bank) with voice support for customers across Canada
- Handle demanding customers with their banking needs
- Up-selling banking products according to customer's needs
- Worked as supportive team player and subject matter expert.
SR. EXECUTIVE- OPERATIONS
AEGIS
08.2012 - 04.2013
- Worked for semi technical process with voice and chat support for GlaxoSmithKline
- Worked with Lotus Notes access and lotus Notes databases, Active directory and Password related issues, application installations, access issue with applications First level troubleshooting with Desktops, Laptops and Pull Printers.
CUSTOMER SUPPORT ASSOCIATE
Aditya Birla Minacs
06.2010 - 06.2012
- Worked for technical process with voice and email support for Intel motherboards and processors
- First level troubleshooting with Desktops, Laptops
- Handled issues with Return Material Order Creation, Installing Drivers, and information regarding compatibility specifications.
Education
BBA - Data Science
Jain University
Bangalore01.2025
Skills
People management and team supervision
Customer service and communication etiquette
Production monitoring and quality control
Resource allocation and staffing oversight
Performance improvement and key performance indicators
Coaching and mentoring
Personal Information
Hometown
Guwahati
Accomplishments
Titan Star Award in 2018 for Top Performance
Timeline
Supervisor
Paychex
10.2024 - 09.2025
Team Lead-Provider Reimbursement
Logix Health Solutions
04.2019 - 10.2024
Group Coordinator-Provider Reimbursement
Logix Health Solutions
04.2018 - 03.2019
Sr Specialist-Provider Reimbursement
Logix Health Solutions
01.2017 - 03.2018
SR. CUSTOMER SUPPORT OFFICER
Mphasis
05.2014 - 01.2017
SR. EXECUTIVE- OPERATIONS
AEGIS
08.2012 - 04.2013
CUSTOMER SUPPORT ASSOCIATE
Aditya Birla Minacs
06.2010 - 06.2012
BBA - Data Science
Jain University