Nayanteeka Thakre

• Client and Artist Communication: Acted as the primary point of contact between clients and artists, clearly communicating client orders and design requirements to ensure precise execution and satisfaction.
• Ticket Management: Efficiently handled over 100 tickets daily, prioritizing tasks based on urgency. Achieved a high level of quality assurance with 90% accuracy within just two weeks of training.
• Design Assignment: Managed the allocation of client-submitted designs to the appropriate artists, ensuring that each project was assigned based on the artist’s skills and project needs.
• Compliance and Communication: Sent timely emails to clients and team members regarding any design violations or restrictions, ensuring adherence to guidelines and facilitating smooth project progression.

Key Achievements:

• Demonstrated exceptional ability to manage a high volume of tasks, achieving a 90% accuracy rate in quality and quantity assurance within two weeks of training.
• Successfully streamlined design assignment processes, leading to improved project alignment and reduced turnaround times.
• Enhanced communication protocols, contributing to a more efficient workflow and improved client and team satisfaction.

• Client Engagement: Initiated and managed conversations with prospective clients to comprehensively understand their business needs and requirements.
• Solution Provision: Assessed client requirements and provided tailored solutions that aligned with their business objectives, ensuring a strategic fit for their needs.
• Pricing and Negotiation: Conducted detailed discussions on pricing structures, addressing client concerns, and effectively negotiated terms to close deals, driving successful sales outcomes.

Key Achievements:

• Successfully converted 85% of initial client engagements into finalized deals.
• Streamlined the solution-providing process, worked on various projects to make sure the process is as smooth as possible.

• Maintain a positive and professional relationship with customers while assisting them with their queries.
• Bridge the gap between sales and customer support by effectively communicating customer needs and feedback to the appropriate teams.
• Ensure customers get fast time-to-value by providing onboarding and training sessions to help them quickly understand and utilize the product.
• Keep clients engaged and regularly using products by proactively reaching out to them, providing updates, and offering additional resources or features that may benefit their business.
• Build customer loyalty and reduce churn by developing strong relationships with customers, understanding their goals and challenges, and providing personalized support and solutions.
• Collaborate with internal teams, such as Sales, finance and legal, to resolve customer issues and find mutually beneficial solutions.
• Document all customer interactions, transactions, and payment arrangements accurately and thoroughly in the CRM.

• Identify and pursue new business opportunities to contribute to the growth of the building company.
• Develop and execute strategic plans to generate revenue and achieve sales targets.
• Conduct market research to identify potential clients and understand their needs and requirements.
• Build and maintain relationships with clients, understanding their goals and providing solutions that meet their expectations.
• Arrange and conduct product demo or presentations to showcase the company's offerings to potential clients.
• Collaborate with cross-functional teams to develop proposals, pricing models, and contracts for prospective clients. Stay updated with industry trends, competitors, and market conditions to identify opportunities for growth.
• Prepare and deliver sales reports, forecasts, and presentations to management.
• Continuously improve product knowledge and stay informed about new developments in the building industry.
• Collaborate with internal teams to address client concerns or issues, ensuring timely resolution and customer satisfaction.

• Google Analytic
• Checking Bounce rate
• User Behaviour ( User Flow)
• Detailed analytics of users on website
• Creating weekly and monthly reports
• SEO: Off Page Submissions
• Listing post on Facebook, Instagram and other social media websites.

• Build innovative software products that modernize the receivables management operations
• Build Business Case (ROI models) and Software implementation (roll-out) strategies aligning to the BPO/Transformation Goals of the Partners/Clients.
• Propose a custom solution offering to prospects. Build custom decks, pricing models, deal structures etc.
• Partner with the you to maximize value from credit and collections efforts while enhancing the customer experience of doing business with Partners.
• Made receivables management teams more efficient and effective
• Make the staff more productive and improve key metrics like Days Sales Outstanding (DSO) and Days Deductions Outstanding (DDO)
• Speed up the credit application process and help collect more outstanding debt.