Nayantika Nandy
Gurgaon
Summary
Experienced Communications Trainer with a strong background in language proficiency and interpersonal skills development. Skilled in assessing individual needs and delivering targeted training to enhance communication effectiveness. Certified Special Needs Professional with a proven track record of supporting children with Autism Spectrum Disorder and diverse learning challenges, combining empathy with evidence-based strategies to foster growth and inclusion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Trainer II
Concentrix Corporation
07.2023 - Current
- Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
- Actively participated in professional development opportunities to stay current with industry trends and best practices for communication training.
- Evaluated participant performance through assessments, identifying areas of growth and providing constructive feedback.
- Contributed to overall company success through consistently high participant satisfaction ratings following completed trainings.
- Enhanced communication skills by designing and delivering interactive training sessions.
- Designed a training model from scratch to train higher management and other career levels on email etiquette and mailbox management.
- Ensured a 97% conversion rate throughout all batches for different accounts.
- Managed scheduling and logistics for multiple training sessions while maintaining excellent organization and time management skills.
- Collaborated with clients to identify specific communication needs and develop customized solutions.
- Delivered virtual trainings using video conferencing platforms, reaching remote employees effectively.
- Provided feedback on live calls and chats on the production floor to improve agent C-SAT scores.
- Utilized AI platforms such as Synthesia to develop automated training content, enhancing trainee engagement and interactivity with learning materials.
- Contributed to various facets of AI implementation, including user testing to identify limitations and recommend improvements. Provided voiceovers for AI-generated videos to enhance authenticity and create a more engaging experience for both current employees and new hires.
Voice and Accent Trainer/Assessor
Concentrix
01.2022 - 06.2023
- Organized activities to promote learning and increase trainee enjoyment.
- Observed trainees to assess abilities, interests and learning objectives in order to clear CAT and WriteX assessments.
- Trained batches effectively to have a 100% throughput.
- Worked with fellow trainers to devise and implement support plans to help trainees meet targets and requirements within a short span of time.
- In charge of assessing candidates on voice and accent at a pre-hiring stage.
- Ensuring to meet the hiring and assessment targets for J.P Morgan.
- Prepare reports on the above information and communicate the insights of these reports.
- Execute redeployment assessments.
- Simultaneously conduct up to 70 assessments for up to five different accounts per day.
Behavior Technician
Behavior Enrichment
02.2020 - 04.2020
- Integral part of ASDAN Classroom, preparing ASDAN student work packs, assisting special needs children as well as teachers with lessons and materials.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Education
Bachelor of Arts - Sociology
Indira Gandhi National Open University
New Delhi12-2025
High School Diploma -
Cambridge International School
Dubai01.2020
Skills
- Proficient in English
- Grammar & Soft Skills Training
- CAT Assessment Gauge
- Call Flow Mechanics
- Chat Flow Mechanics
- Call Monitoring Feedback
- Composition Skills
- Learning Strategies
- WriteX/ Versant Assessment
- Synthesia (AI Automation Tool)
Certification
- Certified Train The Trainer, Concentrix - 2023
- Registered Behavior Technician - 2021
Florida Institute of Technology
- SEN - Special Education Needs Diploma 2021 - Cambridge University, UK Attested
- Advanced Behavioral Analysis Diploma - 2021
- EYFS Early Years Teacher Training Diploma 2020 - Cambridge University - UK Attested
Timeline
Communications Trainer II
Concentrix Corporation
07.2023 - Current
Voice and Accent Trainer/Assessor
Concentrix
01.2022 - 06.2023
Behavior Technician
Behavior Enrichment
02.2020 - 04.2020
Bachelor of Arts - Sociology
Indira Gandhi National Open University
High School Diploma -
Cambridge International School
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