Nayas Ahamed
Coimbatore
Summary
Professional with expertise in revenue cycle management, AR calling, claims and denials resolution, and international voice processes. Skilled in client communication, issue resolution, and delivering accurate outcomes with a focus on customer satisfaction and collaboration.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Analyst
Equalize RCM
Coimbatore
12.2023 - 03.2025
- Claims & denials resolution | International voice process
- Analyzed healthcare data to identify trends and support decision-making.
- Provided training and mentorship to junior analysts on data analysis techniques.
- Engaged in regular communication with clients to assess needs and provide insights.
AR Caller / Account Executive
MiraMed Ajuba Solutions Pvt. Ltd.
Coimbatore
08.2022 - 08.2023
- AR analysis & calling | Client chat process
- Conducted follow-up calls for outstanding accounts receivable.
- Resolved billing discrepancies through effective communication with clients.
- Documented account notes accurately in the company's CRM system.
- Educated clients on payment terms and account statuses clearly.
- Participated in team meetings to discuss best practices for AR calling strategies.
Client Partner
Access Healthcare Services Pvt. Ltd.
Coimbatore
05.2021 - 08.2022
- AR Caller & Client Partner | Payment posting
- Developed client relationships through regular engagement and effective communication.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Analyzed client feedback to improve service offerings and enhance experiences.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Sr. Client Service Executive
Medusind Solutions India Pvt. Ltd.
Coimbatore
03.2019 - 03.2021
- Dental eligibility & verification | Client support
- Led strategic initiatives to enhance operational efficiency across departments.
- Managed client relationships to ensure satisfaction and retention.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
MBA - Human Resources Management
Annamalai University
Chidambaram 04.2016 - 09.2018
BCA - Computer Applications Development
Kongunadu Arts & Science College
06.2011 - 06.2014
H.S.C. -
Immaculate Heart of Mary Hr. Sec. School
S.S.L.C. -
St. Antony's Hr. Sec. School
Skills
- Revenue Cycle Management
- Claims & Denials Resolution
- AR Calling
- Visual Basic
- Photoshop
- Claims resolution
- Healthcare compliance
- CRM management
- AR collection strategies
- Client engagement
- Mentorship and training
- Customer support
- Relationship building
- Client relationship management
Disclaimer
I hereby declare that the details provided above are true and correct to the best of my knowledge and belief.
Languages
- Tamil
- Hindi
- Urdu
- English, Expert
- Tamil, Expert
- Hindi, Basic
- Urdu, Basic
Languages
Tamil
First Language
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Urdu
Intermediate
B1
Timeline
Sr. Analyst
Equalize RCM
12.2023 - 03.2025
AR Caller / Account Executive
MiraMed Ajuba Solutions Pvt. Ltd.
08.2022 - 08.2023
Client Partner
Access Healthcare Services Pvt. Ltd.
05.2021 - 08.2022
Sr. Client Service Executive
Medusind Solutions India Pvt. Ltd.
03.2019 - 03.2021
MBA - Human Resources Management
Annamalai University
04.2016 - 09.2018
BCA - Computer Applications Development
Kongunadu Arts & Science College
06.2011 - 06.2014
H.S.C. -
Immaculate Heart of Mary Hr. Sec. School
S.S.L.C. -
St. Antony's Hr. Sec. School