Nayeem Nasir Mir
Bangalore
Summary
Motivated and result-oriented Marketing professional with 11+ years of experience in Marketing, Sales, and Account Management. Proven track record in driving revenue growth, managing renewals, and fostering customer success. Expertise in collaborating and leading cross-functional teams to develop innovative solutions, cultivate sales opportunities, and exceed business objectives in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager - Citrix - EMEA - APAC
Accenture
Bangalore
02.2021 - 01.2025
- Developed and maintained strong relationships with existing clients, serving as the primary point of contact to ensure seamless internal communication, and promptly addressing client needs.
- Generated new SaaS business opportunities through consultative sales by identifying potential markets, building robust pipelines, and nurturing prospects through the sales funnel.
- Consistently achieved quarterly quotas year-over-year (YoY) for Volume Accounts, with average targets ranging between $700K and $900K USD.
- Minimized churn and maintained an exceptional 95% renewal rate over the years.
- Customer engagement, retention, and contract renewal. I cultivated strong client relationships, guiding them through contract lifecycles. Proactively engaged with customers before contract expiration, discussed renewal options, and tailored proposals to meet specific needs.
- Negotiated contract terms, pricing, and licensing agreements with expertise, ensuring competitive pricing, and addressing customer concerns to drive retention.
- Identified opportunities for upselling and cross-selling additional products or services, contributing to revenue growth while enhancing customer satisfaction.
- Advocated for customers within the organization, promptly addressing inquiries and resolving issues, while delivering exceptional service throughout the renewal process.
- Facilitated the seamless onboarding and integration of new team members into established processes, ensuring efficient and comfortable transitions. Maintained a strong team track record of on-time delivery, and consistently met Key Performance Indicators (KPIs).
Inside Sales Specialist
Simplilearn Solutions Pvt Ltd.
Bangalore
01.2020 - 10.2020
- Conversion of leads received through various marketing channels.
- Preparing a short-term and long-term sales plan toward reaching the assigned goals.
- Consistently achieve revenue targets in line with team and organizational objectives.
- Proactively identifying cross-selling/up-selling opportunities with the existing customer base to increase the sales pipeline.
- Understand the customer requirements, and pass on the insights toward the product portfolio improvement based on the customer interaction and feedback.
- Managing pre-sales to post-sales support activities for the assigned products/geographies, and ensuring the highest customer satisfaction.
- Responsible for getting new business and following up on old accounts with their end-to-end sales cycle.
Team Lead
G7 CR Technologies India Pvt Ltd.
Bangalore
08.2014 - 11.2019
- Strategized and executed brand awareness, lead generation, and engagement campaigns (online and offline).
- Contributed to the design and development of communication materials, including prospectuses, brochures, websites, and mailers.
- Collaborated with vendors and agencies to engage potential corporate clients for new business opportunities.
- Led online marketing initiatives and coordinated promotional events.
- Managed candidate counseling, database, and lead management processes.
- Oversaw international admissions for ICAS Manipal, Manipal University Dubai, Malaysia, and Indian campuses.
- Organized 200+ school contact programs and city-wide events to enhance MAHE's brand visibility.
- Conducted market research and provided actionable customer insights.
- Identified and explored new business opportunities and market segments.
Technical Service Associate/ Senior Counsellor
Aditya Birla Minacs
Bangalore
08.2013 - 08.2014
- I represented Manipal University at Aditya Birla Minacs as a Customer Executive, delivering service presentations to potential clients.
- Maintained accurate student records in compliance with laws and regulations.
- Encouraged students to explore educational opportunities and persevere through challenges.
- Observed and evaluated student performance, behavior, and social development.
- Provided guidance on college programs, admission requirements, financial aid, and technical education pathways.
- Participated in professional development through meetings, conferences, and workshops to enhance expertise.
- Organized orientation programs and group conferences to support students transitioning to college life.
Education
Bachelor in Business Management -
Garden City College
Bangalore, India06.2013
Skills
- Account management
- Renewals
- Upselling and cross-selling
- Customer retention
- Contract management
- Report creation in CRM, and presentation
- Salesforce
- Xenia
- Talisma CRM
- Lead qualification
- Genesys
- Power BI
- SalesLoft
Accomplishments
- Accenture Core Value Award ‘24
- Client Value Creation ‘23
- Accenture Core Value Award ‘22
- Star Performer of the Quarter Award Q1 ‘21
Languages
- English
- Kashmiri
- Hindi
Certification
- CCNA and CCNP
- Integrated Diploma in Computer Application
- Certified Customer Champion
- Network Engineering & System Engineering
- Certified Sales Professional Training Program
- Citrix Certified Sales Professional
- Advance Excel
- Power BI
Timeline
Account Manager - Citrix - EMEA - APAC
Accenture
02.2021 - 01.2025
Inside Sales Specialist
Simplilearn Solutions Pvt Ltd.
01.2020 - 10.2020
Team Lead
G7 CR Technologies India Pvt Ltd.
08.2014 - 11.2019
Technical Service Associate/ Senior Counsellor
Aditya Birla Minacs
08.2013 - 08.2014
Bachelor in Business Management -
Garden City College
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