ServiceNow: IT service management (ITSM) platform for managing IT services and assets
Nayna Joshi
Network Engineer
Pune
Summary
At CompuCom, I excelled as an Infrastructure Mgmt Tech, enhancing network performance and user satisfaction by adeptly troubleshooting and resolving complex issues, leading to a significant reduction in downtime. My collaboration with vendors ensured the timely setup of network infrastructure, showcasing my technical acumen and strong coordination skills.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Infrastructure Mgmt Tech
CompuCom
02.2020 - Current
- The Network Engineer is responsible for the design, implementation, management, and support of our network infrastructure. This role involves ensuring the optimal performance, reliability, and security of our network systems, including LAN, WAN, and internet connectivity. The Network Engineer will collaborate with other IT professionals to troubleshoot issues, implement new technologies, and enhance network efficiency.
- Troubleshoot and resolve network issues to minimize downtime.
- Configure and deploy network hardware such as routers, switches, firewalls, and access points.
Education
Bachelor of Engineering Technology - Computer Technology
KDKCOE
NAGPUR 05.2001 -
Skills
- Provided technical support to users experiencing difficulties with their networks Monitored network performance and troubleshooted any issues that arose
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities
- Replaced faulty or damaged network hardware components to improve performance
- Troubleshot complex network issues, reducing downtime and improving user satisfaction
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services
- Gathered information from various sources and organized into comprehensive reports
Certification
CompTIA Network+(https://cclearn.percipio.com/profile/badges)
Software
Azure Portal: For managing network resources in Microsoft Azure cloud environments
Microsoft Word/Excel: For documenting network configurations, procedures, and inventories
Cisco Packet Tracer: Network simulation and visualization tool for designing and testing network configurations
Wireshark (Security Analysis): For inspecting network traffic to identify security issues
Affiliations
- Society of Women Engineers
- ID-2138485
Timeline
Infrastructure Mgmt Tech
CompuCom
02.2020 - Current
Bachelor of Engineering Technology - Computer Technology
KDKCOE
05.2001 -
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