Collaboration & Communication Tools(teams , zoom , google meet, coto)
Nayna Joshi
Network Engineer
Pune
Summary
Dynamic Infrastructure Management Technician with a proven track record at Compucom, specializing in root cause analysis and incident management. Excelled in enhancing NOC operations through effective communication and resource utilization.
Offering strong analytical abilities and passion for technology, ready to learn and grow in dynamic environment. Brings foundational understanding of computer systems and software applications, with ability to quickly grasp new concepts.
Ready to use and develop problem-solving and technical skills in business analyst role.
Overview
6
6
years of professional experience
Work History
Infrastructure Mgmt Tech I
Compucom
Pune
02.2019 - Current
- Conducted thorough root cause analysis investigations to identify areas for improvement within the NOC environment.
- Participated in on-call rotations to provide round-the-clock support for urgent issues or escalations.
Education
B.E - Computer Engineering
KDK College of Engineering
Nagpur 08.2024 -
Skills
Critical Thinking: Strong ability to analyze and interpret data, making logical decisions to improve efficiency
Teamwork & Collaboration: Works well with teams of analysts, demonstrating a positive and constructive mindset
Excel & Data Manipulation: Proficient in using Excel for data analysis, manipulation, and creating reports
Data & Presentation Skills: Skilled in presenting complex data in a clear and actionable format for stakeholders
Written Communication: Effective communicator with strong writing skills, able to convey technical information clearly
Organizational Skills: Efficient in managing tasks and prioritizing effectively to meet deadlines
ITIL Foundation Certified:ongoin the ITIL V4 foundation training
Software
Documentation & Reporting Tools(Ms office & google doc )
Database & Query Tools(My Sql)
Cloud Storage & File Sharing(google drive, drop box,Google sheets)
Data Analysis & Visualization Tools(MS excel & google sheets)
Timeline
B.E - Computer Engineering
KDK College of Engineering
08.2024 -
Infrastructure Mgmt Tech I
Compucom
02.2019 - Current