Nazar Pasha
Ahmedabad
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, customer relationship management.
Resourceful Senior Customer Service Agent known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and process improvement. Excel at communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Senior Customer Services Agent
Qatar Airways
Ahmedabad
03.2021 - Current
- Strengthened customer retention by providing the best customer experience .
- Utilized job-related software to prepare the reservation or a booking
- Managed daily operations of the Customer Service department including handling of calls queries and escalations
- Processed ticket sales accurately ensuring correct fare calculation and efficient booking procedure followed
- Adapted communication style based on the each individual's need
- Provide best customer experience to the frequent flyers of Qatar Airways and it's partners
- Worked well in team in terms of setting providing , guidance and support.
- Maintained highest level of customer satisfaction rate
- Evaluated customers information to explore issues develop potential solutions and maintain high quality of service
- Enhanced productivity levels by anticipating the needs and delivering the outstanding support
Education
Bachelor in Commerce -
Indira Gandhi National Open University
Bangalore 11-2024
GED -
Shaheen Pre University College
Bangalore 04-2017
Skills
- Communication skills
- Excellent relationship building skills
- Strong influencing and negotiating skills
- Skilled with multi tasking , attention to detail , proactiveness conflict resolution and tech proficiency
- Empathy, adaptability, time management, self control , active listening and attentiveness
- Knowledge of Amedeus and Basic MS office package
- Command of English language , effective listening skills and interpersonal skills
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Senior Customer Services Agent
Qatar Airways
03.2021 - Current
Bachelor in Commerce -
Indira Gandhi National Open University
GED -
Shaheen Pre University College