Nazeem N
Bengaluru
Summary
Dynamic Analyst with expertise in client lifecycle support, demonstrating a consistent track record of achieving over 97% in both internal and external quality metrics at IG Infotech. Proven ability to enhance customer satisfaction through innovative project management and efficient case handling. Strong proficiency in Microsoft Office complements a commitment to teamwork and operational excellence. Career aspirations include further developing skills in data analysis and process optimization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Analyst Client Lifecycle Support
IG Infotech
Bengaluru
08.2022 - Current
- Established Team CLS as a Global Centre of Excellence for client lifecycle support activities.
- Managed key account opening tasks and essential trading services administration.
- Optimized efficiency by forming a concentrated unit for all client lifecycle support tasks located in BLR.
- Enhanced process automation using defined success metrics for client support efforts.
- Streamlined client lifecycle support processes through standardization and simplification.
- Managed collaboration with various departments for client project completion.
- Established reliable connections with clients for consistent satisfaction.
- Streamlined processes through the implementation of automated solutions.
- Supported clients in preparing and maintaining up-to-date US Tax forms.
- Ensured accurate maintenance of client KYC records and timely completion of tax remediation activities.
- Facilitated communication between clients and operations teams to ensure seamless query resolution.
- Facilitated administrative tasks concerning preparation of tax statements and revival of accounts.
Senior Financial Analyst
First source Solutions Ltd
Bengaluru
12.2020 - 08.2022
- Outlined process for charged-off accounts review and placement with approved attorney vendor.
- Detailed engagement process of Litigation Management Team with U.S.
- Collaborated with Bank Law Division for case management and attorney vendor monitoring.
- Charged off inventory that is serviced by CBBO is housed in the Recovery Management System (RMS)
- Enabled efficient internal and external collection processes via RMS for CBBO business segments.
- Extracted consumer accounts selected for legal review using Adhoc RMS inventory report.
- Mortgage accounts chosen for legal pre-placement reviewed based on current monthly trends generated by CBBO recovery manager.
- Selected accounts by referencing current status codes within RMS.
- Utilized the status code as a key indicator for collection activities in RMS.
- Removed accounts in protected status code before pre-placement business line review.
Security Operations Manager
TESCO INDIA PVT LTD
Bengaluru
01.2016 - 09.2019
- Managed and transformed the Security Support at a Remote Alarm Receiving Centre.
- Facilitated effective crime incident management to support business decision-making during crises.
- Facilitated swift escalation of security-related incidents to Central Leadership and support office.
- Evaluated messages by assessing the incident's effect on business using reporting software.
- Exclusively managed Security support Inbox, addressing escalations from Head office.
- Created requested documentation for Directors, Business partners and external agencies.
- Orchestrated the management of Unique Reference Numbers assigned by law enforcement and fire services departments.
- Executed high-priority duties for designated stores with exclusive oversight of senior staff.
- Guided and mentored team members through inspiring conversations.
Tax Analyst
OCWEN FINANCIAL SOLUTIONS
Bengaluru
06.2011 - 07.2015
- Advanced from Tax Specialist to department's Training and Quality roles.
- Ensured seamless integration of new team members into established workflows.
- Guided teams in maintaining quality standards and optimizing documentation processes.
- Created detailed analytics on process performance and customer interactions.
- Ensured timely and accurate fulfillment of customers' data requests.
- Compiled and analyzed monthly team volume for metrics preparation.
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Assisted with federal, state, and local tax audits by preparing responses and communicating with tax authorities.
- Reviewed and analyzed general ledger accounts related to income tax payable, deferred tax assets, deferred tax liability, income tax expense, and reserve for uncertain tax positions.
Education
B.C.A - Bachelor of Computer Applications
HKBK DEGREE COLLEGE
Bangalore01.2011
High School Diploma -
St. ALOYSIUS PU COLLEGE, BANGALORE
Bengaluru04-2008
SSLC -
SRI VENKATESHWARA SCHOOL
01.2006
Skills
- Teamwork
- Customer Satisfaction
- Regulations and compliance
- Adaptability
- Ability to Work in a Team
- Microsoft Office
- Real Estate Finance
- Corporate Litigations
- Management Systems
- Case Management
- Operational Excellence
- Project Management
- Verbal and written communication
Languages
- English
- Hindi
- Kannada
Personal Information
- Date of Birth: 05/21/90
- Nationality: Indian
Certification
- Certified in Continuous Improvement Plan.
- Certified with Six Sigma White Belt.
- Certified in Email Etiquette and Professional Communication.
Timeline
Analyst Client Lifecycle Support
IG Infotech
08.2022 - Current
Senior Financial Analyst
First source Solutions Ltd
12.2020 - 08.2022
Security Operations Manager
TESCO INDIA PVT LTD
01.2016 - 09.2019
Tax Analyst
OCWEN FINANCIAL SOLUTIONS
06.2011 - 07.2015
B.C.A - Bachelor of Computer Applications
HKBK DEGREE COLLEGE
High School Diploma -
St. ALOYSIUS PU COLLEGE, BANGALORE
SSLC -
SRI VENKATESHWARA SCHOOL
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