Summary
Work History
Education
Skills
Accomplishments
Personal Information
Hobbies and Interests
Languages
Disclaimer
Timeline
Generic

NAZEERUDEEN S

Cluster Manager
Chennai,Tamil Nadu

Summary

Diligent Cluster Manager with over 9 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Cluster Manager

Curefoods Pvt Ltd - Eatfit
Chennai, Tamil Nadu
Oct.2023 - Current
  • Developed and maintained strong relationships with key stakeholders in the cluster.
  • Provided guidance and support to staff on operational procedures, policies and processes.
  • Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
  • Coordinated resources across the cluster to ensure efficient delivery of services.
  • Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
  • Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
  • Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
  • Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
  • Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
  • Collaborated closely with other departments or clusters on projects that require coordination across multiple teams.
  • Completed thorough root cause analysis on failures and quality-controlled repair activities.
  • Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
  • Reviewed existing systems and procedures regularly to ensure they remain effective and up-to-date.
  • Trained facility managers on company policy and procedure for similar performance throughout cluster.
  • Conducted mandatory health, safety and maintenance checks in cluster shops.

Restaurant Manager

The Wedding Biryani
Periyar nagar, Tamil Nadu
Feb.2023 - Oct.2023
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Store Manager

Belgian waffle Co
Chennai, Tamil Nadu
Jan.2022 - Jan.2022
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Developed strategies to maximize sales and profitability.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated and maintained store signage and displays.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Assistant Manager

Pizza Hut
Al Khobar, Eastern Province
Mar.2020 - Nov.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shift Manager

Pizza hut
Al khobar, Eastern Province
Dec.2017 - Mar.2020
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Resolved conflicts between staff members in a professional manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Processed weekly payroll information using appropriate software applications.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Team member

Pizza hut
Dammam, Eastern Province
Feb.2017 - Dec.2017
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.

Store in-charge

Pizza cafe
Ahmedabad, Gujarat
May.2015 - Jan.2017
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
  • Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.

Education

SSLC -

Velammal Matriculation Higher Secondary School
Surapet
Mar.2010 - Apr.2011

Diploma in civil engineering - Civil Engineering

Vel-tech Polytechnic College
Avadi
Jun.2011 - Apr.2014

Skills

  • Comprehensive problem solving abilities
  • Excellent verbal and written communication skills
  • Ability to deal with people diplomatically
  • Customer service
  • Team-oriented
  • Organized
  • Multi-tasking
  • Problem-solving
  • Creativity
  • Recordkeeping
  • Profitable thinking
  • Commercial awareness
  • Negotiation
  • Professionalism
  • Time Management Abilities
  • Diploma in computer application (DCA)
  • Operations Management
  • Workforce Planning
  • Product Launches
  • Policy Administration
  • Staff Management
  • Revenue Forecasting
  • Cost Control
  • Emergency Response
  • Employee Development
  • Budget Management
  • Organizational Skills
  • MS Office

Accomplishments

  • Appreciation letter from "The wedding biryani" for wastage control received it from MD personally.

Personal Information

  • Height: 167 cms
  • Weight: 65 kgs
  • Date of Birth: 02/11/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Muslim

Hobbies and Interests

Playing Basketball, Drawing, Traveling

Languages

Urdu
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge.

Timeline

Cluster Manager

Curefoods Pvt Ltd - Eatfit
Oct.2023 - Current

Restaurant Manager

The Wedding Biryani
Feb.2023 - Oct.2023

Store Manager

Belgian waffle Co
Jan.2022 - Jan.2022

Assistant Manager

Pizza Hut
Mar.2020 - Nov.2021

Shift Manager

Pizza hut
Dec.2017 - Mar.2020

Team member

Pizza hut
Feb.2017 - Dec.2017

Store in-charge

Pizza cafe
May.2015 - Jan.2017

Diploma in civil engineering - Civil Engineering

Vel-tech Polytechnic College
Jun.2011 - Apr.2014

SSLC -

Velammal Matriculation Higher Secondary School
Mar.2010 - Apr.2011

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NAZEERUDEEN SCluster Manager