Summary
Overview
Work History
Education
Skills
Timeline
Intern

Nazia Khan

New Delhi,India

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

International Student Advisor

Mentors Overseas
Delhi, India
03.2020 - Current
  • Monitored student progress to drive successful academic outcomes.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Analyzed student academic records to assess educational and career goals.
  • Educated students on college admissions process and scholarship requirements.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Developed and implemented individualized academic plans for students.
  • Assisted students in exploring and selecting career paths.

Corporate Trainer

Gaist Holding P. Ltd.
Gurugram, India
05.2018 - 03.2020
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed and responded to incoming and outgoing correspondence.
  • Coached new managers on procedures, policies and customer service, bolstering customer retention by 23%.
  • Created monitoring strategies to verify implementation of practices introduced in training.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Led cross-functional training for external and internal clients and created all training materials and exams.
  • Held online and conference call training session to accommodate off- site employees.
  • Reviewed effectiveness of programs and proposed updates to maximize success.

Process Trainer

Oyo
Gurugram, India
06.2015 - 05.2018
  • Communicated with sales team to maintain firm grasp of training requirements.
  • Developed new and improved training programs to fit underserved areas.
  • Developed and implemented successful onboarding program.
  • Created unique materials to support training programs.
  • Provided subject matter expertise on all company offerings.
  • Built and maintained professional relationships with vendors and suppliers.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Senior Quality Analyst

Serco Global Services
Gurugram, India
10.2010 - 05.2015
  • Handling Multiple international clients for quality and training purposes such as American Express, Orange, Etisalat,Vodaphone, Air India and many more.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.

Education

Bachelors In Arts - Humanities

Maharishi Dayanand University
Rohtak, Haryana, India
06.2014

Senior Secondary - Humanities

Hindu High School
Haryana
03.2011

Diploma In Architect - Architecture

Govt. Polytechnic
Haryana
06.2010

Secondary Education -

Delhi Public School
Haryana
03.2007

Skills

    Team collaboration and leadership

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Timeline

International Student Advisor

Mentors Overseas
03.2020 - Current

Corporate Trainer

Gaist Holding P. Ltd.
05.2018 - 03.2020

Process Trainer

Oyo
06.2015 - 05.2018

Senior Quality Analyst

Serco Global Services
10.2010 - 05.2015

Bachelors In Arts - Humanities

Maharishi Dayanand University

Senior Secondary - Humanities

Hindu High School

Diploma In Architect - Architecture

Govt. Polytechnic

Secondary Education -

Delhi Public School

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