Nazia Nasreen
Cuttack
Summary
Dynamic HR Manager and Virtual Assistant skilled in customer relationship management, team leadership, and operations management. Proven ability to enhance client engagement and streamline onboarding processes.
Overview
21
21
years of professional experience
Work History
HR Manager /Virtual Assistant
Multiple Choices Manpower Agency
work from home
12.2023 - Current
- Conducting interviews and shortlisting candidates for various roles
- Ensuring compliance with Ministry of Manpower regulations and managing all related documentation
- Advertising vacancies and profiles on digital platforms
- Preparing and managing MIS reports and data analytics
- Coordinating with internal teams for seamless onboarding and operational processes
- Training new hires and managing HR communications
Store Manager
Tumbledry Laundry Services, Bangalore
Bangalore
06.2022 - 11.2023
- Oversaw daily operations to ensure efficient store management.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and conducted regular stock audits.
- Implemented promotional strategies to enhance customer engagement.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Online Subject Teacher
Planet Spark
Online
11.2020 - 06.2022
- Facilitated interactive sessions using digital teaching tools and platforms.
- Assessed student progress through regular quizzes and feedback sessions.
- Collaborated with parents to discuss student performance and learning needs.
- Maintained a positive virtual classroom environment encouraging participation.
- Adapted lesson plans based on student needs, interests, and abilities.
Deputy Manager
Vodafone Mobile Services Ltd
Bhubaneswar
02.2015 - 12.2017
- Led direct channel sales operations and strategy planning.
- Conducted induction and certification programs for telecallers and field officers.
- Designed and delivered training workshops for customer-facing teams.
- Provided regular sales reports and performance analytics to state leadership.
Manager – Administration & Accounts Coordination
Ajanta Advertisers
Bhubaneswar
09.2013 - 01.2015
- Handled office administration, salary calculations, and petty cash records
- Coordinated interdepartmental functions and managed collections
Assistant Manager – PAN India Non-Voice Activation
3i-Infotech BPO Ltd
Bhubaneswar
02.2012 - 07.2013
- Managed a 120-member team for national account activations
- Conducted training, implemented policy updates, and maintained TAT compliance
- Developed employee feedback systems and quality assurance practices
- Coordinated daily operations and schedules for team members.
- Assisted in developing training materials for new employees.
- Implemented process improvements to enhance workflow efficiency.
Corporate Relationship Manager
Tata Teleservices Ltd
Bhubaneswar
11.2010 - 01.2012
- Managed corporate client relationships to enhance service delivery and satisfaction.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Conducted regular meetings with clients to review performance and feedback.
- Created presentations for senior management on client engagement strategies.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Analyzed customer feedback to improve services offered.
Customer Service Executive / Store Manager
Bharti Airtel Ltd.
Bhubaneswar
12.2007 - 10.2010
- Managed the highest footfall ARC (Airtel Relationship Center) in Odisha
- Led sales, retention, customer service, and compliance operations
- Handled escalated customer complaints with professionalism and empathy.
- Documented customer interactions in the CRM system promptly and accurately.
- Educated customers on billing procedures and account management options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Care Associate
Reliance Infocom
Cuttack
09.2004 - 11.2007
- Delivered exceptional customer service through effective communication and problem-solving.
- Assisted customers with account management and product information requests.
- Documented interactions in CRM systems for future reference and analysis.
- Escalated unresolved issues to senior management following company protocols.
- Followed up with customers to ensure satisfaction with resolution.
- Responded promptly to emails, chats and other forms of communication.
Education
Master of Arts - Psychology
IGNOU
Online01-2026
MBA - • MBA in Marketing & Human Resource Management
Utkal University
Bhubaneswar06-2008
Bachelor of Arts - LLB (Bachelor of Legal Laws)
Madhusudan Law College
Cuttack06-2006
Associate of Arts - Executive Program in Customer Relationship Mgt
Xavier Institute of Management (XIMB)
Bhubaneswar04-2004
Master of Arts - B. Com (Hons. in Accounting)
Ravenshaw College
Cuttack06-2002
Skills
- Customer relationship management
- Relationship building
- Business administration
- Management
- Workforce training
- Client relationships
- Operations monitoring
- Team leadership
- Office management
- Administrative support
- Operations management
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Odiya
Upper Intermediate (B2)
B2
Bengali
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
Accomplishments
Recognized as “Exceptional Contributor” for consistent business results - Vodafone Mobile Services Ltd.
Timeline
HR Manager /Virtual Assistant
Multiple Choices Manpower Agency
12.2023 - Current
Store Manager
Tumbledry Laundry Services, Bangalore
06.2022 - 11.2023
Online Subject Teacher
Planet Spark
11.2020 - 06.2022
Deputy Manager
Vodafone Mobile Services Ltd
02.2015 - 12.2017
Manager – Administration & Accounts Coordination
Ajanta Advertisers
09.2013 - 01.2015
Assistant Manager – PAN India Non-Voice Activation
3i-Infotech BPO Ltd
02.2012 - 07.2013
Corporate Relationship Manager
Tata Teleservices Ltd
11.2010 - 01.2012
Customer Service Executive / Store Manager
Bharti Airtel Ltd.
12.2007 - 10.2010
Customer Care Associate
Reliance Infocom
09.2004 - 11.2007
Master of Arts - Psychology
IGNOU
MBA - • MBA in Marketing & Human Resource Management
Utkal University
Bachelor of Arts - LLB (Bachelor of Legal Laws)
Madhusudan Law College
Associate of Arts - Executive Program in Customer Relationship Mgt
Xavier Institute of Management (XIMB)
Master of Arts - B. Com (Hons. in Accounting)
Ravenshaw College