Nazia A Khan
Mumbai
Summary
Accomplished finance professional with a proven track record at excelling in service delivery and stakeholder management. Demonstrated ability in facilitating cross-functional engagements, streamline processes for enhanced efficiency and achieving high accuracy; with 15+ years' overall experience ranging across BFSI BPO sector, Investment Banking, Equity & Capital Markets, Mortgage and Payment Cards.
Adept in banking & financial products such as MBS Prime, Public Finance; services related to payments and transaction processing, due diligence, KYC and user profile analysis and fraud detection and investigation (payment cards).
Managed high-value transactions and client communications, consolidated and modernized billing reports while maintaining data accuracy.
Developed and conducted multiple domain and functional training programs e.g. client billing processes, fraud analytics, mortgage loan services, etc.
Overview
23
23
years of professional experience
Work History
Associate – Controller
J.P. Morgan Services India Pvt. Ltd.
Mumbai
01.2022 - Current
- Billing Controller for GIB product (Loans, HY, and Agency CMO) with daily interactions with the onshore stakeholders and bankers for billing fees and expenses to the client.
- Analyzing, calculating fees, and understanding various deal-related documents for accurately billing the client.
- Support financial controllers and trading desks to ensure that the P&L, balance sheet, and month-end close procedures are done correctly and accurately.
- Perform reconciliation for P&L, balance sheet accounts, and the month-end close process for EMEA.
- Assist Product Controllers with daily billing, P&L reporting, and month-end close processes.
- Provide detailed analysis and reporting on the financials to desk heads, business managers, and senior finance management.
- Report issues, control gaps, and coordinate with multiple front and back offices, as well as support functions, to ensure resolution in a timely and accurate manner.
- Drive monthly calls between Global Billing Controllers and Tech teams to resolve open issues raised during that period.
- Perform UAT testing for system enhancements as per the requirement.
Sr. Analyst – PMO
J.P. Morgan Services India Pvt. Ltd.
Mumbai
11.2015 - 09.2018
- Support the International Regulatory Strategy Department-based projects by creating BRDs, project and issue tracking, and escalation, performing UATs, and validation checks as applicable.
- Update and maintain the International Regulatory System Landscape – a master file referred to by all project teams across the globe.
- Single point of contact for the EMEA Reg Book of Work that helps to ensure all projects are updated in Optics on a weekly basis.
- Enhance the Optics tool in the EMEA Reg Book of Work that assists in real-time tracking of projects (both Finance and Technology) and creates better linkages between planned projects, projects initiated, and project alignment with Technology.
Sr. Analyst – Liaison
J.P. Morgan Services India Pvt. Ltd.
Mumbai
01.2014 - 11.2015
- Monitor billings and expenses of bankers' deals, with the goal of maximizing their reimbursements.
- Liaise with deal teams to capture and recoup expenses incurred while engaged in client business.
- Analyze unbilled expense reports and prepare expense documentation for clients and stakeholders.
- Track accounts receivable for periodic business reviews, and reserve/write-off recommendations.
- Participate in or lead various projects to deliver Global IB Billing Group priorities.
Analyst – Controller
J.P. Morgan Services India Pvt. Ltd.
Mumbai
06.2009 - 12.2013
- Manage the end-to-end billing process across multiple geographies (US, Japan, Australia, and Emerging Asia) that includes invoicing, estimate replacement, project setup, project closure, and responding to query emails received from liaisons, bankers, and controllers.
- Manage the reconciliation process of Japan.
- Manage the entire data quality work for the Emerging Asia billing process, which includes project setup, project closure, and clearing rejected records in the system.
- Generate end-of-day reports and send them to the General Ledger team.
- Prepare weekly and bi-weekly reports for bankers and stakeholders.
- Action upon email requests received from liaisons and internal teams.
Finance Analyst – IMD & MCD
Nomura Services (India) Pvt. Ltd.
Mumbai
08.2006 - 05.2009
- Reconcile trades and transactions on customers' accounts on a monthly basis.
- Update pre-payment penalty codes in the Pay-Offs system, based on the documents listed in the MCD viewer.
- Generate pay-off statements requested by the customers, third parties, and attorney.
- Handle mortgage-related customer queries received through correspondence and emails.
- Support customer queries and requests, such as updating information for customers related to escrow, payments, address changes, and troubleshooting problems faced with the website.
- Prepare daily system downtime, quality, and aging reports, and SLA dashboard for the team.
- Conduct process training for new recruits.
Sr. Customer Service Associate – Fraud Prevention
Intelenet Global Services Pvt. Ltd.
Mumbai
04.2004 - 08.2006
- Verify transactions made by cardholders, resolving queries, and authorizing or reversing charges.
- Research the history and spending patterns of cardholders to identify potential fraud trends, and send alerts to the department in India as well as the USA.
- Coach new staff for effective performance and maintaining quality.
- Single point of contact within the team for quality tracking and new process updates.
- Assist supervisors in preparing reports, rosters, break scheduling, and monthly targets.
Customer Service Executive
E-Funds Corp
Mumbai
10.2003 - 04.2004
- Handle inbound calls in the customer service queue for the WEST process.
Marketing Executive
Savoy Marketing Pvt. Ltd.
Mumbai
10.2001 - 10.2003
- Conduct sales promotion of various FMCG products for firms: Britannia Foods, BPL, Marico, Nescafé, and Colgate.
Education
B.Com -
R.D. National College (Mumbai University)
01.2004
Skills
- Product and service management
- Stakeholder and Client Management
- Process Quality Management
- Process Improvement and Operational Excellence
- Metric Reporting and Analysis
- Product Knowledge and Training
- Team Building
- Problem solving
- Social and Cross-Cultural Awareness
- Event Management
Work Achievements
- Received multiple appreciations from clients & management for maintaining 100% accuracy in tracking invoices.
- Received positive feedbacks from onshore stakeholders for my communication skills & good client relations.
- Key contributor in the successful transition of Trading Income Attribution process from Global Product Controller (multi-locational) team to Mumbai.
- Independently handled multiple calls for sales and trading attribution projects.
- Solely created 2017 Plan for EMEA Reg Book of Work.
- Successfully undertook an automation project for billing system enhancement called FAMIS Re-design. Awarded for the same in Q2 2014.
- Solely managed the reconciliation process of Japan and entire data quality work for Emerging Asia billing process.
- Achieved 100% accuracy for US invoicing from Jun 2013 till Dec 2013.
- Achieved 100% accuracy for Japan invoicing, Data Quality and Ledger posting from Nov 2009 till May 2013.
- Team champion for the months of Apr’07, Jun’07, Jul’07, Sep’07, May’08, Jun’08, July’08, Aug’08, Jan’09
- Achieved 100% quality in trade and transaction reconciliation for Jan’08, Feb’08, May’08, Jun’08, Jul’08, Oct’08, Nov’08, Dec’08, Jan’09.
- Created a response template for CCN mails which helped team to significantly reduce APT for emails.
- Trendsetter for fraud detection saves for the months of Aug'04, Sep'04, Nov'04, Apr'05, May'05
- Recognition for Honor Roll calls for the months of Apr'05, Oct'05.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Hobbies & Interests
- Cooking
- Keeping up with fashion trends
- Watching Movies
- Travelling and exploring new places and culture
- VLogging
Extracurriculum
- Participated in organizing events & cultural program activity within the team.
- Ex-Member of the People Committee Group in JP Morgan that organizes social events for employees.
- Appointed as Cultural Secretary for academic years 2001-2002 by college management.
- Active participation in inter-collegiate social functions & sports tournaments.
Timeline
Associate – Controller
J.P. Morgan Services India Pvt. Ltd.
01.2022 - Current
Sr. Analyst – PMO
J.P. Morgan Services India Pvt. Ltd.
11.2015 - 09.2018
Sr. Analyst – Liaison
J.P. Morgan Services India Pvt. Ltd.
01.2014 - 11.2015
Analyst – Controller
J.P. Morgan Services India Pvt. Ltd.
06.2009 - 12.2013
Finance Analyst – IMD & MCD
Nomura Services (India) Pvt. Ltd.
08.2006 - 05.2009
Sr. Customer Service Associate – Fraud Prevention
Intelenet Global Services Pvt. Ltd.
04.2004 - 08.2006
Customer Service Executive
E-Funds Corp
10.2003 - 04.2004
Marketing Executive
Savoy Marketing Pvt. Ltd.
10.2001 - 10.2003
B.Com -
R.D. National College (Mumbai University)