Nazim Ahmed W
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Enhancing business operations through expert project management and stakeholder engagement. Adept at working effectively unsupervised and exceptional communication skills and a knack for transforming complex challenges into streamlined business solution.
Overview
16
16
years of professional experience
Work History
Business Analyst & Implementation
Star Health and Allied Insurance
Chennai
01.2019 - Current
- Implemented solutions resulting in cost savings and increased productivity in claim processing.
- Streamlined claims processing resulting in a reduction in turnaround time.
- Monitored system performance post-implementation to ensure optimal operation..
- Brainstorming sessions with business stakeholders to understand business pain points.
- Identified key areas for improvement and analyzed user requirements, procedures, and processes to develop optimization strategies.
- Managed projects and served as the primary liaison between the client and multiple internal groups to clarify goals, meet standards, and deadlines.
- Collaborated with functional teams to implement improvements in the claims process.
- Developed and maintained documentation for business processes.
- Successfully led a project to streamline claims and underwriter processing procedures.
- Assisted in the development of new insurance products.
Application Support Engineer (Vendor -Star Health)
Stratifix Consulting Services Pvt.Ltd
Chennai
01.2015 - 01.2019
- Managed the ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Maintained a positive working relationship with fellow staff and management.
- Created knowledge base documents for frequently asked questions.
- Provided technical support to clients via phone, email, and in person.
- Facilitated communication between technical and non-technical stakeholders to ensure a clear understanding of issues.
- Answered user inquiries to resolve application operation problems.
- Coordinated with vendors to resolve software issues.
- Identified issues and implemented appropriate solutions to deliver quick, effective remediation.
- Coordinated with the development team to troubleshoot problems.
- Conducted thorough testing and debugging to troubleshoot problems.
Customer Relationship Management
Cholamandalam MS General Insurance
Chennai
01.2012 - 01.2014
- Maintained positive relationships with all parties
- Utilized strong communication skills
- Ensured satisfactory resolutions for all complaints
- Ensured customer satisfaction through prompt resolution
- Ascertain pertinent information regarding policies and payment benefits for patients
- Provided technical support to the agent via telephone and email
- Resolved customer complaints related to insurance claim processing
Content Associate
Amazon Development centre India Pvt Ltd
Chennai
01.2011 - 01.2012
- Created e-publications in Japanese script
- Ensured accuracy and quality in digital publications
- Contributed to successful launch of e-books
- Utilized knowledge of Japanese language and culture
- Reviewed content for accuracy, grammar, and completeness before publishing online
- Revised written output to satisfy the needs of clients, publishers
- Created editorial calendars and managed workflow processes for the timely delivery of content copy
- Uploaded digital images for editing, archiving in electronic transmission
Data Entry Operator
Karvy Computershare Pvt Ltd.
Chennai
01.2010 - 01.2011
- Managed and updated database entries
- Conducted regular quality checks on data
- Transcribed handwritten material onto electronic media accurately while following company standards
- Scanned and stored files and records electronically to reduce paper files
- Creating digital documents from paper for newly launched mutual funds
Data Entry Operator
Compute Age Management Service.
Chennai
01.2009 - 01.2010
- Ensured error-free data entry
- Managed large amounts of data entry tasks
- Ensured timely completion of tasks
- Utilized MS Excel and other software for data entry
- Transfer information from paper to digital formats
Education
Bachelor of Computer Applications -
Dr. CV Raman University
Bilaspur, India01.2017
Skills
- Effective Communication
- Stakeholder management
- Problem Solving
- Project management
- Issue resolution management
- Create process flows
- Implementation and configuration
- Requirements gathering
- Client training
- Issue resolution
- Confluence
Technical Skills
Documentation tools: Confluence.
Work Management tool: Jira , Backlog
API Validation: Postman
Languages
- English
- Tamil
- Hindi
- Urdu
Timeline
Business Analyst & Implementation
Star Health and Allied Insurance
01.2019 - Current
Application Support Engineer (Vendor -Star Health)
Stratifix Consulting Services Pvt.Ltd
01.2015 - 01.2019
Customer Relationship Management
Cholamandalam MS General Insurance
01.2012 - 01.2014
Content Associate
Amazon Development centre India Pvt Ltd
01.2011 - 01.2012
Data Entry Operator
Karvy Computershare Pvt Ltd.
01.2010 - 01.2011
Data Entry Operator
Compute Age Management Service.
01.2009 - 01.2010
Bachelor of Computer Applications -
Dr. CV Raman University
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