Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Sr. Manager (IT) with 18+ years’ experience in Project Implementations, Application Support, Requirement Gathering and Documentation, Application and Interfaces designing and development.
Airline Domain Expert with more than 17 years of expertise in Flight Operations, Engineering, Cargo and Revenue Accounting and HR Applications.
Team Management: - Managing team of resources ensuring Development of new projects, Application Support, Enhancements and Troubleshooting of Issues, Interface designing, Technical documentation for applications, Projects Documentations.
Client Management: - Understanding client requirements, Delivering projects on time, ensuring proper testing and customer signoff on projects.
Vendor Management: - Coordination with Vendors for new Requirements, smooth operation of Vendor based applications and ensuring vendor support as and when required.
Technically skilled in Oracle SQL, PL/SQL, Oracle Forms (6i, 10g), Oracle Apex (3.1, 4.2), Discoverer reports, SQL Server, UNIX, MQ Web sphere.
Experience on handling projects using ‘Project Management Framework’ like Scrum using Agile values and principles also worked on Scalable Agile framework i.e SAFe.
SITA Certified Aircom Server Administrator Management
Graduate (Computers) with 1st Class Percentile from Chetana’s Institute of Management and Research Mumbai.
Honoured with Eminence and Excellence Award by IBM
Honoured with Best of Jet Award by IBM based on Jet airways IT recommendation.
Overview
18
18
years of professional experience
Work History
Sr. Manager (IT)
Go Airlines India Private Limited
01.2018 - Current
Goair is a well-known Low Cost Airline in India operating its flights in Indian and International skies.
My Role as a Sr. Manager is to
Implement New Projects
Coordination with Vendors for new Requirements, smooth operation of Vendor based applications and ensuring vendor support
Requirement gathering, preparing gap documents, taking customer signoff.
Providing Gap download to the development team
Validating test cases prepared by testing team.
Conducting Product demo to the business users.
Resolve issues raised by the customer.
Hands on experience on following applications.
ARMS :- Flight Planning, Operations and crew scheduling Application
APIS/APP :- Crew Information Data send to authorities
RAMCO :- Engineering Maintenance and Overhaul System
SOD/SOL :- Staff Travel Application
DH/AUTO Seat Assignment
CARGOFLASH :- Cargo Planning and Management Application
ZULU :- Flight Planning Application
SKYWISE :- Data analytics tool
PSR/TECHLOG
Self Implemented Projects
SOD/SOL (Staff Travel Project) Implemented successfully (Received appreciation from CEO on this project)
DH/AUTO Seat Assignment: -
SKYWISE
ZULU
CARGOFLASH
PSR/TECHLOG
APIS/APP
ARMS On Mobile
Manager - Business Analyst
Accelya Solutions Limited
05.2016 - 01.2018
Accelya Solutions is a product based organizations, Which provides Revenue Accounting and Credit Card Reconciliation Solutions to Airline across the globe.
My Role as a Business Analyst was to Implement Revera® for Scoot Airlines (An LCC of Singapore Airline). Which was successfully completed by us. The project was to implement Revera® in combination with Navitiare which was the PSS system of Scoot.
My Key Responsibilities as a Business Analyst include
Requirement gathering, preparing gap documents, taking customer signoff.
Providing Gap download to the development team
Validating test cases prepared by testing team.
Gap testing and providing signoff to development team.
Data Analysis on the Navitaire (PSS system for Scoot Airlines.
Defining logic for handling complex scenarios of Navitaire in Revera®.
Conducting Product training to the client.
Conducting demo on the gaps developed to the client.
Resolving issues raised by the customer.
Preparing for Go live activities and ensuring successful go live.
Team Lead
IBM India Private Limited
08.2010 - 05.2016
IBM is the Leading IT company having its presence all over the world.
My Role as Team Lead was to ensure "Applications Development", "Requirement Gathering" and "Application Support" for our customer "Jetairways India Private Limited".
Applications Support mainly include "Flight Operations Applications", "Revenue Accounting Applications" and "Agent Bank Reconciliation Process"
Having Hands on experience on following applications
Avient
Netline
Airflite
FIDS
eACM
AMOS
Crew Reimbursement
Leave Management
Security Module
Applications Designed and Developed
Bank Reconciliation (Revenue Accounting Application)
eACM Application
Crew Claim Reimbursement System
Application Developer and Support
Jet airways India Private Limited
04.2007 - 07.2010
Jet Airways as part of the Revenue applications modules include various applications
These modules basically capture the revenue from the agents and customers
My Role as a Application Support and Developer was
Development and Enhancement of In house applications.
Assistant Manager - Service Excellence at Tata SIA Airlines India Private LimitedAssistant Manager - Service Excellence at Tata SIA Airlines India Private Limited
Finance Executive at AIX Connect India Private Limited (Formerly Known as Airasia India Private Limited)Finance Executive at AIX Connect India Private Limited (Formerly Known as Airasia India Private Limited)
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited