Naziya Parveen
Chennai
Summary
Dedicated customer service professional with expertise in banking software, loan processing, and relationship management. Committed to enhancing customer satisfaction through effective communication and education on banking products.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank Zone Pvt Ltd
Chennai
12.2019 - 04.2023
- Educated clients on banking products and services to enhance understanding.
- Utilized banking software to manage customer interactions and records efficiently.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Provided guidance on loan products, terms, and conditions to potential borrowers.
- Maintained up-to-date knowledge of banking regulations and lending practices.
Customer Support
Day2Day (Banking Solutions)
Chennai
03.2017 - 10.2019
- Collaborated with team members to streamline loan processing procedures effectively.
- Verified accuracy of information submitted by customers including pay stubs, W-2 forms, tax returns.
- Reviewed loan applications and credit histories to assess risk factors and determine eligibility for loan approval.
Education
BBA - Business Administration
Govt Hr.Sec School
Ambur07-2020
Skills
- Banking software
- Loan processing
- Customer relationship management
- Customer service
- Call management
Languages
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Timeline
Customer Service Representative
Bank Zone Pvt Ltd
12.2019 - 04.2023
Customer Support
Day2Day (Banking Solutions)
03.2017 - 10.2019
BBA - Business Administration
Govt Hr.Sec School