NAZIYA SHAIKH
MUMBAI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
WHISKWITHUS LLP
MUMBAI
11.2022 - 06.2026
- Coordinated office operations to ensure efficient workflow and communication.
- Managed scheduling and logistics for meetings and events.
- Assisted in preparing reports and presentations for stakeholders.
- Supported team members with administrative tasks as needed.
- Oversaw inventory management of office supplies and equipment.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Managed incoming mail distribution and outgoing courier services.
- Worked with finance department to file receipts and reimbursements.
Receptionist
Riya travel Pvt Ltd
MUMBAI
01.2020 - 03.2020
- Greeted and assisted clients with travel inquiries and bookings.
- Managed incoming calls and directed them to appropriate departments.
- Organized and maintained reception area for a welcoming atmosphere.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Operations Coordinator
Express logistics Pvt Ltd
MUMBAI
03.2015 - 01.2018
- Coordinated daily operational tasks to ensure smooth logistics processes.
- Communicated with vendors to resolve supply chain issues and discrepancies.
- Supported team members by providing training on logistics software systems.
- Maintained accurate records of shipments, receipts, and inventory transactions.
Customer Service Representative
AMS Logistics Pvt Ltd
MUMBAI
06.2011 - 03.2013
- Assisted customers with inquiries and resolved issues promptly.
- Communicated with team members to coordinate logistics and support operations.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback on service improvements to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Andromeda Pvt Ltd
MUMBAI
03.2010 - 05.2011
- Assisted customers with inquiries and resolved issues promptly.
- Trained new staff on customer service protocols and systems usage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
GPM Science & Commerce
Andheri East03-2010
Skills
- Office administration
- Scheduling management
- Event logistics
- Report preparation
- Inventory oversight
- Customer relationship management
- Vendor coordination
- Filing
- Data collection
- Office inventory management
- Vendor management
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Beginner
A1
Timeline
Administrative Coordinator
WHISKWITHUS LLP
11.2022 - 06.2026
Receptionist
Riya travel Pvt Ltd
01.2020 - 03.2020
Operations Coordinator
Express logistics Pvt Ltd
03.2015 - 01.2018
Customer Service Representative
AMS Logistics Pvt Ltd
06.2011 - 03.2013
Customer Service Representative
Andromeda Pvt Ltd
03.2010 - 05.2011
High School Diploma -
GPM Science & Commerce