Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Declaration
Timeline
Generic
Nazmeen Nasar

Nazmeen Nasar

Bangalore

Summary

Customer-focused and performance-driven professional with 5 years of experience in customer support. Proven ability to lead teams, enhance customer satisfaction, and streamline processes to improve service delivery. Skilled in managing customer inquiries, training team members, and resolving escalated issues efficiently. Known for strong problem-solving skills, attention to detail, and commitment to delivering exceptional service experiences. Looking to leverage expertise in a dynamic role to drive customer satisfaction and operational excellence.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Groww | Fintech
Bengaluru
07.2019 - Current

Assistant Manager

  • Customer-focused professional with 5 years and 6 months of experience in customer support, including hands-on team management. Assisted in managing a team of customer support representatives, driving team performance, and ensuring adherence to quality standards.
  • Skilled in enhancing customer satisfaction, handling escalated issues, and streamlining workflows to improve efficiency. Known for strong leadership abilities, problem-solving skills, and a commitment to delivering exceptional service experiences. Ready to leverage expertise to support operational success in a dynamic environment.
  • Assisted in managing a team of customer support representatives. Oversaw daily operations, handled customer inquiries, and resolved escalated issues.
  • Streamlined internal communication processes by introducing a new ticketing system, reducing customer response time.

Education

MBA - Marketing And Mass Communication

Reva University
Bangalore
06-2019

Skills

  • Product and service knowledge
  • Reporting and documenting
  • Employee Performance Evaluations
  • Employee Scheduling
  • Operations Management
  • Workload Management
  • Compliance understanding
  • Customer service and satisfaction
  • Customer Relations
  • Performance reviewing

Languages

Hindi
First Language
English
Advanced (C1)
C1
Arabic
Advanced (C1)
C1
Urdu
Advanced (C1)
C1

Accomplishments

  • Achieved Top customer satisfaction score.
  • Received 90% ENPS survey.

Declaration

I hereby declare that all the information given above is correct to the best of my knowledge.

Place - Bangalore

Nazmeen Nasar

Timeline

Assistant Manager

Groww | Fintech
07.2019 - Current

MBA - Marketing And Mass Communication

Reva University

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Nazmeen Nasar