Nazneen Ahmed

Oversee the administration, maintenance, and support of the company's IT infrastructure, including servers, networks, and other systems.

Manage a team of IT professionals, providing mentorship, training, and performance evaluations. Ensure that IT staff are aligned with the company's goals and objectives

Implement and oversee monitoring tools and processes to ensure the performance and availability of IT services. Proactively identify and resolve issues before they impact operations

Develop and maintain disaster recovery and business continuity plans. Ensure that backup systems are functioning correctly and that recovery processes are tested regularly

Prepare and manage the IT operations budget. Monitor expenses and ensure IT operations are cost-effective

Oversee IT support operations to ensure a high level of service to end users. Ensure that IT support tickets are handled efficiently and that users are satisfied with the resolution of their issues.

Managed a team of 80+ trainers across PAN India & supervised their activities and ensuring that there is a smooth flow of work.

Liaise with business stakeholders and establish a well-connected network to fulfill business objectives and overall TD goals

Lead and manage multiple TD Projects within CSR and plan & implement activities to create future ready workforce for the business in areas of technology and domain skills and competencies

Take ownership of understanding business priorities and demonstrate consultative skills to achieve business results towards revenue growth

Drive organizational level and BG/Unit specific initiatives and activities to accomplish the desired outcomes

Facilitate business reviews and offer solutions by pre-emptying challenges

Content curation, design and delivery of specific soft skills & behavioral learning program

Onboard new trainers and conduct TTT for newly onboarded trainers

Built partnerships with external companies for various content related needs.

Created questionnaires for TCS NQT

Trained the YEP Beneficiaries on Verbal Ability

Created PPT's for internal and external clients and for Reviews.

Network with key internal and external stakeholders, design, methodology and digital learning conceptualization and align with research and efficacy frameworks.§ Create business cases for external companies to identify the right partners who can support the team in creating assessments for YEP Beneficiaries

Test the Assessments provided by external companies and share the feedback with the Internal Team

Build partnerships with external companies for various content related needs

§ Manage a team of 4 Leads & supervised their activities and ensuring that there is a smooth flow of work.

§ Drive WINGS 1 & 2 & conduct sessions for the eligible candidate

§ Prepare & Publish training calendar for behavioral trainings for the Unit

§ Drive & ensure closure of mandatory trainings for the entire unit.

§ Design and Develop content for leadership trainings

§ Conduct leadership trainings

§ Drive & ensure closure of mandatory trainings for the entire unit.

§ Lead & Manage the TD related needs

§ Prepare & Update SOP's

§ Source and screen candidates with advanced methods

§ Conduct interviews and prepare interview questionnaires.

§ Review the hiring process for bottlenecks.

§ Drive organizational level and BG/Unit specific initiatives and activities to accomplish the desired outcomes

§ Track recruitment metrics and KPIs

§ Onboard new trainers and conduct TTT for newly onboarded trainers

§ Built partnerships with external companies for various content related needs.

§ Created PPT's for internal and external clients and for Reviews.

§ Create business cases for external companies to identify the right partners who can support the team in creating assessments for YEP Beneficiaries

§ Build partnerships with external companies for various content related needs

Manage daily operations of the insurance department.

Oversee customer service inquiries and handle customer complaints.

Ensure compliance with government regulations

Develop and implement efficient strategies for processing insurance applications.

Monitor and maintain customer records.

Curate and monitor projects and teams.

Review workloads along with manpower to make sure targets are met on time and efficiently.

Ensure that the staff working on the various processes are happy and efficiently operating.

Help with and support all functions of the organization or business to work together in sync

Lead and manage multiple TD Projects within the BFL Project & plan & implement activities to create future ready workforce for the business in areas of technology and domain skills and competencies

Identify the competency requirements and design the roadmap based on the Unit Business Plan

Communicating with management, trainers, and team members to ensure that all training needs are met.

Recruit & onboard trainers for Pune & Hyderabad

Formulate, Execute & Review the progress of the TD Unit Plan

Conceptualize & design programs with Business stakeholders & corporate TD to meet Unit learning needs.

Conduct behavioral trainings as per client requirements for the leadership team

Support TD Head in planning, reporting, analyzing associate level data and management for achieving the business goals.

Identifying skills gaps & conducting trainings specific to the gaps identified and ensuring that the associates stay motivated

Prepare monthly training calendar

Ongoing call listening sessions with the teams and providing feedback .

Develop & maintain training procedure manuals, training content and guides and course materials.

Successfully transitioned 2 processes- Loan & Credit Card

Co-own the Unit Performance on Key TD Metrics & KPI's

Support TD Head in planning, reporting, analyzing associate level data and management for achieving the business goals.