Nazneen Laskar
Ahmedabad
Summary
Experienced Trade Service Manager in banking operations, specializing in Trade Finance for more than 8 years. Known for strong team collaboration and adaptability to evolving needs, with a track record of identifying improvement opportunities. Reliable, analytical, and results-oriented professional with exceptional communication and coordination skills. Prioritizing client satisfaction and service excellence. Commerce graduate with a solid banking foundation, poised to apply expertise in a dynamic banking setting.
Overview
17
17
years of professional experience
Work History
Trade Finance Manager
Kotak Mahindra Bank Ltd
12.2024 - Current
- Handling Trade Service for Corporate and Mid Corporate. Ensuring timely processing of Bank Guarantees and resolving discrepancies with coordination of Operations, Product, Compliance and RM.
- Managing Export desk transactions like Inward Remittance, Dispatch, Non-Dispatch, EPC, PCFC and Non Regularization cases.
- Timely reporting to customer on remittances received and following up with them to obtain disposal and further getting them credited.
- Coordinating with customer, Branch, Sales, Product, Compliance and various team to make sure transaction raised within cutoff are process same day.
- IDPMS -EDPMS closure, meetings with clients, involved in RBI calls for update.
- Handling audit queries and resolving on timely basis for Guarantees and Export.
- Key Custodian, keeping stock of restricted Stationery like Stamp Paper, Letter Head.
- Processing FTBG end to end. Preparing Sanction letter as per terms & conditions agreed with client, uploading same in portal for digital signature.
- Limit setting as per sanctioned terms, lien marking of Fixed Deposits.
Trade Service Manager
RBL Bank Ltd
11.2017 - 11.2024
- Handling team of General Banking of 4-5 people in Ahmedabad, Vadodara, Surat. Involved in hand-holding team members of Gift City for account opening process.
- Client Servicing for Trade and General banking operations (Account Opening, service request, RTGS / NEFT, FD booking / modifications, Timely updating KYC, Remittance, LC, BG, Buyers Credit, Export, Import, write-off commercial loans like ECB, Buyers Credit and Term loans).
- Meeting NTB clients with RM's and hand-holding them on the documentation process as per client business requirement, plus coordinating with Operations team on client specific requirements.
- Involved in RBI calls for update on EDPMS and IDPMS on Gujarat region and accordingly updating team and management.
- Participated in TradeX project which enables customer to submit Trade Documents Online.
- Monitoring General Banking team who performs Account Opening, KYC / AML checks, Account Modifications, Servicing, RTGS/ NEFT, FT, FD Creation, Closure etc.
- Intimation to client and RM incase of defaults i.e. cheque bounces insufficient balance, SI failure on daily basis.
- Handling Client Escalation, Complain Management, Closing Audit Observation on timely basis.
- Coordination with different team like Operations, Treasury, Compliance etc to ensure smooth processing of transaction on timely basis.
- KYC screening done and coordination done with compliance and business for approval if any hit received.
- Forex rate covered for Inward and Outward details for Retail Client in Gujarat.
- Treasury report reconciliation done for west region and shared with Treasury Back office to ensure liquidity management.
- Maintaining and Sharing reports with management on the volumes handled and FTR maintained.
Process Specialist
Motif Infotech
10.2012 - 11.2017
- Worked for UK & US based process for General support and Billing Department.
- Performing quality checks for service desk.
- Resolving queries as per service guidelines.
Team Leader
Shaadi Centre Matrimony Service
06.2011 - 11.2011
- Managing team functions, Planning Induction training sessions, Headcount management and Appraisal.
- Keeping team motivated with positive approach.
- Analysing and working towards process improvement and cross selling.
- Sharing periodic reports with seniors.
Nodal Officer
Essar Group Ltd
07.2008 - 02.2011
- Handling client escalation and complaints.
- Identify areas of improvement and maximize client satisfaction.
- Conducting staff skill development sessions.
- Monthly reviews.
- Conducting training session for staff for service improvement.
Education
M.Com -
Gujarat University
01.2014
B.Com - undefined
Gujarat University
01.2011
Skills
- Accurate transaction management
- Proficient in team collaboration
- Detailed quality evaluations
- Service enhancement strategy
- Customer Relations
- Effective team leadership
- MS Excel (Proficient in VLOOKUP and pivot tables)
Languages
Bangla
Hindi
Gujarati
English
Timeline
Trade Finance Manager
Kotak Mahindra Bank Ltd
12.2024 - Current
Trade Service Manager
RBL Bank Ltd
11.2017 - 11.2024
Process Specialist
Motif Infotech
10.2012 - 11.2017
Team Leader
Shaadi Centre Matrimony Service
06.2011 - 11.2011
Nodal Officer
Essar Group Ltd
07.2008 - 02.2011
B.Com - undefined
Gujarat University
M.Com -
Gujarat University
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