Nazreen
Feltham
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
10
10
years of professional experience
Work History
Food and Beverages Team Member
Novotel hotel
Brentford
06.2022 - Current
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
Home Care Worker
Independent Living Alternatives
London
11.2021 - 01.2023
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Assisted client with personal hygiene, mobility and transportation.
- Planned and prepared daily client meals to conform with specific dietary requirements.
- Supported bathing, dressing and personal care needs.
- Helping for breakfast, lunch and dinner Helping client for moving and handling Serving meals, drinks and helping to feed and drink.
Contact Center Associate
Webhelp India
Gurugram
03.2021 - 09.2021
- Guiding consumers how to navigate our websites and helping them with buying items.
- Resolved UK based customer complaints in an efficient and professional manner in Curry Pcworld via chats.
- Adhered to all company policies and procedures related to the contact center operations.
Business process delivery Associate
Accenture Solutions Private Ltd
Gurugram
09.2020 - 03.2021
- Helped Verizon’s customer with their network related issues and troubleshooting over the chat
- Promoting and assisting them with the best network plan as per their needs and wants
- Providing resolutions about their Verizon account related queries such as managing their account by taking care of the data security
Chat Customer Associate
Amazon Development centre
Noida
02.2018 - 04.2020
- Analysed and resolved customer´s general queries and issues regarding their Amazon.com (US) orders via chat and email as well
- Advised resolutions as per policies and maintained customer satisfaction
- Mentored colleagues in our team about the guidelines of email responses for multiple scenarios.
- Customer’s account information security was our priority
Sr. Executive
Den Snapdeal
Delhi
10.2015 - 11.2017
- Used to handle Customers queries by Chat and resolving their queries witin stipulated timeframe
- Used to handle Escalations
- Help teammates to achieve their targets with quality.
Customer care Executive
Xerion Retail Pvt ltd
Gurugram
09.2014 - 09.2015
- Used to take calls related to Order booking, Delivery status, refund and cancelation
- Complaint’s resolution and Vouchers generation as per request
- Feedback calling and reports maintaining (Vouchers)
Education
MSc Marketing -
Ulster University
10.2022
Bachelor of Arts -
Delhi University
01.2012
Govt co-ed Sr. Sec. school
01.2009
Some College (No Degree) -
ILETS
6 ScoreSkills
- Workplace Safety
- Cleaning
- Equipment Operation
- Customer Service
- Complaint resolution
- Patient transportation
- Behavioral Management
- First aid and safety
- Schedule Management
- Toileting assistance
- Compassionate client care
- Patient Care
- Interpersonal Communication
- Behavior redirection
- Computer Skills
- Positive Attitude
- Meal Preparation
- Organizational abilities
- Care Plan Management
- Care plan assessment
- Light Housekeeping
- Housekeeping
Achievements And Rewards
- Safety Training Awards - STA Level 2 Award for Pool Emergency Responder
- Got Best Customer Obsession Award trophy from the director of CS Ops
- Received the Silver potion Award certificate from Sr. Ops Manager
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Food and Beverages Team Member
Novotel hotel
06.2022 - Current
Home Care Worker
Independent Living Alternatives
11.2021 - 01.2023
Contact Center Associate
Webhelp India
03.2021 - 09.2021
Business process delivery Associate
Accenture Solutions Private Ltd
09.2020 - 03.2021
Chat Customer Associate
Amazon Development centre
02.2018 - 04.2020
Sr. Executive
Den Snapdeal
10.2015 - 11.2017
Customer care Executive
Xerion Retail Pvt ltd
09.2014 - 09.2015
MSc Marketing -
Ulster University
Bachelor of Arts -
Delhi University
Govt co-ed Sr. Sec. school
Some College (No Degree) -
ILETS
Similar Profiles
Charteson RobertCharteson Robert
Hotel Front Desk Clerk at Novotel HotelHotel Front Desk Clerk at Novotel Hotel
Ravneel ChandRavneel Chand
Demi Chef at Novotel HotelDemi Chef at Novotel Hotel
Cherry Mae TagayonCherry Mae Tagayon
Housekeeping (Public cleaner) at Novotel HotelHousekeeping (Public cleaner) at Novotel Hotel