NAZURUDEEN J
Chennai
Summary
Experienced Lead Technical Writer with a strong background in Software products, specializing in crafting high-quality technical documentation, including user manuals, developer guides, and release notes. I am eager to join Presidio and help deliver accurate, accessible, and well-structured documentation to enhance my knowledge of cloud-based software products.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Technical Writer
Agilysys Technologies India Private Limited
Chennai
07.2019 - Current
- Technical writer for the software product that handles payment processing for the world's leading hotel industry brands
- The payment solution is a common integration platform that manages the payment processing for hotel properties' end-to-end activities, such as Room booking through mobile or web applications.
- Analyze architecture/workflow between the POS/PMS OnPrem products, Cloud, and payment gateways/processors.
- Coordinate with the higher management from the on-site team and get the requirements for various documentation needs.
- Interview with the Business Analyst and gain insights on the business case/use case/problem solved by the product/feature/functionality
- Interview the Product Manager, Quality Assurance team, or Development team and gather the required information about various technical details, such as architecture/workflow/sequence/feature/functionality enhancement, etc.
- Create architecture/workflow/sequence diagrams.
- Create feature documentation of the implemented feature/functionality.
- Define and elaborate the configuration/integration steps for the POS/PMS products.
- Elaborate the API endpoint specifications with the corresponding examples and sample requests/responses.
- Document review with various stakeholders such as Business Analyst/Product Manager/Quality Assurance team/Development team/Peer review
- Coordinate with Quality Assurance teams and document the QA process for all the features/bug fixes.
- Create troubleshooting documents for payment products/devices for IT support/consumers.
- Publish the documents to the documentation repository and ensure all the documents are up to date.
- Ensured that the higher management is well-informed on all the documentation progress on a daily/weekly/monthly basis
- Create product documentation for certification provided by payment gateways.
Community Manager/Technical Writer
Ooyala India Private Limited
Chennai
10.2018 - 07.2019
- Act as the face of Ooyala across Online community, Social media platform, Forums
- To convey the brand message of our company products and services
- Manage community structure and style.
- Increase engagement between Ooyala employees and end users in the community.
- Manage posts and users.
- Ensure moderators are replying to user queries.
- Ensure spam posts/spam users are filtered/banned.
- Technical writer for products and services in coordination with technical support and marketing teams
- Manage and update the internal wiki on a timely basis.
- Conduct competition analysis of competitor platforms and inform higher management on potential areas to work.
- Coordinate with Engineering/Technical support/PSG/CSM teams and ensure that all the internal wiki and external help documents are current.
- Assist Technical communications team in API documentation/product training/release notes.
Business Development Manager/Technical Writer
E-Orchids Tech Solutions Private Limited
Chennai
02.2017 - 10.2018
- Proposal writing for various RFPs/RFIs for US-based government projects/tenders
- Development of business model/revenue/competition analysis of IOT(Bluetooth) based mobile application called iSignal
- Market research on various loyalty programs
- Drafting & Wireframing functionalities & workflow
- Training team in Sales & Marketing
- Managing mobile app developers & web developers for integration
- Lead generation of various business owners
- Meeting various Food and Beverages industry leaders to get feedback on the developed application
- Enhanced application as per feedback.
- Signing contracts with Food and Beverage business owners.
- ATL/BTL promotional activities
- Pre-sales analysis
- Developed marketing campaigns and worked on cold call scripts, cold calling, video scripts, and other marketing content.
- Bid management and technical writing for the products and services rendered by our company.
Senior Business Analyst/Technical Writer
E-Orchids Tech Solutions Private Limited
Chennai
06.2012 - 08.2014
- Gather requirements from clients regarding web development projects
- User Interface Design, Business Requirement Analysis
- Functional Requirements Analysis
- Prototype/wireframe of web/mobile application development projects
- Assist production deployment team with live implementation
- Technical writing/User manual documentation
- Presentation & Demo of Product Features along with documentation
Pre-Sales Business Analyst
Mobius Knowledge Services Private Limited
Chennai
09.2011 - 05.2012
- Lead Generation & Information gathering through web research
- Develop business presentations that are in line with business practices.
- Market Research & development of the prospective client Database
- Strengthen the company's business development capabilities.
- Responsible for sales support involving understanding business and technology scenarios and needs, identifying opportunities, solution offerings, and business cases to the client & involvement in the preparation of proposals
- Sales activities, including responding to RFIs/RFQs to various client requests, RFP analysis & Response
- Creating a comprehensive proposal detailing estimates, milestones, etc
- Support Business Development Manager in responding to Client RFPs / RFIs
- Nurturing company database from selected domains
- Analyze companies, document products & services as pitch report
- Send pitch report to the sales team.
- Create presentations of products & services for Face-to-Face meetings with clients.
Business Analyst/Technical Writer
E-Orchids
Chennai
12.2009 - 09.2011
- Gather requirements from clients regarding web development projects
- User Interface Design, Business Requirement Analysis
- Functional Requirements Analysis
- Prototype/wireframe of web/mobile application development projects
- Assist production deployment team with live implementation
- Technical writing/User manual documentation
- Presentation & Demo of Product Features along with documentation
Assistant Manager (Business Analyst)
ICICI Bank
Mumbai
11.2007 - 11.2009
- Business Analyst for the Core Banking Technology Group's applications.
- Played many roles such as Project Estimation, Business Analysis, System Analysis, Business Process Management, Requirement Analysis
- Acted as a liaison between Business User and developer to meet the requirements of the client
- Writing test cases and reports, UAT Testing & LIVE deployment
- User Documentation & support documentation preparation
- Resolving LIVE issues with the support team
- Ensured that applications were compliant with SOX Compliance standards and annual audits.
Education
BE - MECHANICAL ENGINEERING
ANNA UNIVERSITY
05.2007
Skills
- API documentation for software products for both developers and business management professionals
- Comprehensive Product documentation knowledge includes Application Handbooks for Windows, iOS, Android, and the Cloud, User Manuals, Feature guides, Release Notes, and Certification documents
- Experience in creating technical architecture diagrams for various stakeholders and usage in documentation
- Documentation for Troubleshooting and Infosecurity Audits
- Knowledge of the tools/technologies used for technical documentation, such as Jira, Atlassian Confluence, Git, Swagger, Snagit, etc
- Acquired skill sets across SDLC, including Pre-sales, Marketing, Sales, Business Analysis, Programming, Quality Assurance, Technical documentation, and Customer Support, which helps in understanding documentation requirements from various stakeholders and creating high-quality technical documentation
- Emotionally intelligent to be Agile and handle cross-functional coordination, multiple stakeholders, and collaboration for teamwork
Certification
- Technical Writing - Learn API Documentation with JSON and XML, Linkedin, 03/01/19
- Technical Writing - Art of API Documentation, Udemy, 03/01/19
- Digital Marketing - Search Marketing Specialist, Digital Marketer, 12/01/18
- Digital Marketing - Content Marketing Specialist, Digital Marketer, 10/01/18
- Digital Marketing - Marketing Foundations, Linkedin, 04/01/17
- Digital Marketing - Online Marketing Foundations, Linkedin, 04/01/17
- Digital Marketing - Digital Marketing Research, Linkedin, 04/01/17
- Digital Marketing - Learning Email Marketing, Linkedin, 04/01/17
- Sales & Marketing - Sales Scripts for Appointment Setting B2B Quick-Start, Udemy, 12/01/17
- Sales & Marketing - Business Development & B2B Sales for Startups- Sales Valley, Udemy, 01/01/18
- Sales & Marketing - Building Customer Loyalty, Udemy, 04/01/17
- Sales & Marketing - Negotiation Machine: Negotiation Skills for Business & Life, Udemy, 04/01/17
- Programming - Computer Science Principles: Programming, Linkedin, 03/01/19
- Programming - Programming Foundations: Algorithm, Linkedin, 03/01/19
- Programming - Programming Foundations: Real-world Examples, Linkedin, 03/01/19
Languages
- English (Read, Write, Speak)
- Tamil (Read, Write, Speak)
- Hindi (Speak)
Personal Information
- Date of Birth: 11/16/85
- Marital Status: Single
Accomplishments
- Outstanding Performer award for the quarter - Jan to March 2021
Timeline
Lead Technical Writer
Agilysys Technologies India Private Limited
07.2019 - Current
Community Manager/Technical Writer
Ooyala India Private Limited
10.2018 - 07.2019
Business Development Manager/Technical Writer
E-Orchids Tech Solutions Private Limited
02.2017 - 10.2018
Senior Business Analyst/Technical Writer
E-Orchids Tech Solutions Private Limited
06.2012 - 08.2014
Pre-Sales Business Analyst
Mobius Knowledge Services Private Limited
09.2011 - 05.2012
Business Analyst/Technical Writer
E-Orchids
12.2009 - 09.2011
Assistant Manager (Business Analyst)
ICICI Bank
11.2007 - 11.2009
BE - MECHANICAL ENGINEERING
ANNA UNIVERSITY
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