N B Khatri

Product Integration and Management Responsibilities: (Motor Insurance - Since 2018)

• Managed product integration, including procuring APIs and ensuring seamless connectivity.
• Working with insurers on pricing, discounts(based on P&L), business projections(, and opportunities.
• Conducted regular follow-ups with integration partners to maintain project momentum.
• Identified and reported bugs to the development team for timely resolution.
• Performed User Acceptance Testing (UAT) to ensure product functionality and quality.
• Coordinated with insurers and other stakeholders to ensure smooth integration processes.
• Maintained detailed documentation of integration processes and updates.
• Facilitated communication between technical and non-technical teams to streamline integration efforts.
• Monitored integration progress and addressed any issues to prevent delays.
• Provided training and support to internal teams on new integrations and functionalities.

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Vendor Management (Motor Insurance):

• Initiated a vendor program from scratch, generating ₹1.2 crore in revenue within the first six months.
• Led a team of 5 Relationship Managers (RMs) to consistently generate over ₹3 crore in business after the initial six months.
• Managed a network of 6500+ vendors and operators with the support of 5 RMs.
• Oversaw weekly vendor payouts, ensuring timely and accurate payments.
• Handled vendor onboarding and documentation processes efficiently.
• Addressed vendor escalations to maximize sales and maintain strong relationships.
• Implemented strategic vendor engagement plans to enhance collaboration and boost productivity.
• Analyzed market trends and provided insights to vendors to help them align with current demands.
• Developed and maintained a comprehensive vendor performance tracking system.
• Facilitated regular training sessions for vendors to ensure compliance with company standards and policies.
• Improved vendor satisfaction rates by establishing clear communication channels and feedback loops.
• Coordinated cross-functional teams to streamline vendor-related processes and resolve issues promptly.

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Telesales (Motor Insurance):

• Handled a team of 37 members apart from Vendors including Delhi & Bangalore.
• Consistently achieved a monthly revenue of 2.5 Cr through the Telesales team.(Excluding POS/Vendors)
• Managing customer and insurer escalations to ensure mutually beneficial outcomes, while contributing to the organization's growth.
• Implemented robust financial controls, meticulously planned business operations, and managed expenses, while proactively identifying and capitalizing on growth opportunities to enhance business performance and drive profitability.
• Conducted regular performance evaluations with team members, pinpointing areas for enhancement, and guiding them towards targeted professional development initiatives.
• Fostered cross-functional collaboration by closely aligning sales strategies with broader company objectives, ensuring seamless integration and synergy across departments.
• Successfully managed two teams located in Bangalore and Delhi remotely, demonstrating strong leadership and communication skills across geographically dispersed teams.

Motor Insurance

• Handled a team of 17 advisors.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
• Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
• Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
• Negotiated favorable contract terms with vendors, reducing costs while maintaining quality standards.

• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
• Mentored junior staff members on best practices in business development, fostering professional growth within the team.
• Launched new product lines successfully after conducting thorough market assessments and identifying gaps in consumer needs.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business
• Implemented innovative business development strategies to increase customer base and expand market share
• Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
• Monitored market trends and developments in automotive technology to inform recommendations for potential improvements or enhancements within the organization's fleet management strategy.
• Contributed to the development of long-term strategic plans related to fleet management, incorporating factors such as industry advancements, internal growth projections, and anticipated changes in regulations or market conditions.
• Generated daily reports detailing suggested process improvement initiatives to inform management.