N'deye Bakhayokho
Avon
Summary
Highly motivated individual with a desire to take on new creative challenges. Adequate at working effectively, unsupervised, and quickly mastering new skills. Strong work ethic, adaptability, and extraordinary interpersonal skills. Results-driven professional with strong extensive background in customer service and complaint resolution. Committed to enhancing customer satisfaction through effective communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Service Team Leader
Sephora USA
Indianapolis
09.2024 - 03.2026
- Led sales and service team in delivering exceptional customer experiences.
- Trained staff on product knowledge and effective selling techniques.
- Managed inventory levels, ensuring product availability aligns with customer demand.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
Sales and Service Coordinator
Sephora USA
Carmel
09.2023 - 09.2024
- Assisted customers with product selections, providing expert recommendations.
- Analyzed customer feedback to improve services.
- Trained staff on customer service standards and practices.
- Effectively communicate with brand representatives to drive sales numbers and reach metrics
Beauty Advisor
Sephora USA
Carmel
07.2023 - 09.2023
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed inventory levels by monitoring stock levels regularly.
- Conducted skin analysis to provide customers with personalized skincare and makeup regimens.
- Created a positive shopping experience for each customer through effective communication skills.
Lead Front Desk Receptionist
Twin Lakes Recreation - City of Bloomington
Bloomington
08.2021 - 05.2023
- Handled payment processing and insurance based membership registrations
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences
Lead Hostess
Stone Creek Dining Company
Plainfield
11.2017 - 07.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Some College (No Degree) - Education Administration
Indiana University Bloomington
Bloomington, INBBA - Marketing
Indiana Wesleyan University
Marion, INSkills
- Excellent customer service
- Service improvement
- Customer complaint resolution
- Attention to detail
- Multitasking and prioritization
- Calendar management
- Microsoft Office
- Meeting company metrics through creative and collaborative processes
- Reliable and punctual
- Courteous and professional
- Positive attitude and energetic
Certification
- CPR Certification
Timeline
Sales and Service Team Leader
Sephora USA
09.2024 - 03.2026
Sales and Service Coordinator
Sephora USA
09.2023 - 09.2024
Beauty Advisor
Sephora USA
07.2023 - 09.2023
Lead Front Desk Receptionist
Twin Lakes Recreation - City of Bloomington
08.2021 - 05.2023
Lead Hostess
Stone Creek Dining Company
11.2017 - 07.2020
Some College (No Degree) - Education Administration
Indiana University Bloomington
BBA - Marketing
Indiana Wesleyan University