N D V SAI DINESH VUTA
Bangalore
Summary
Experienced IT professional with more than 3.8 years of hands-on involvement in various IT service modules within ServiceNow, encompassing Service CatLog Requests, Configuration Management, ServiceNow administration, Incident and Problem Management, Knowledge Management, Reporting and integration with Web Services.
Overview
4
4
years of professional experience
Work History
ServiceNow Developer and, Implementation Description
Insurance
10.2023 - Current
- The global Program enables small to medium-sized businesses to book Marriott Bonvoy hotels at a discounted rate, as well as flights, Rail and Rental cars with in easy-to-use multilingual tool
- Additional features include support for critical business needs such as expense management and access to live travel data
- Roles and Responsibilities: Created reports, workflows, and data imports for Incident, Problem, Service Request, and
- Change ServiceNow modules
- Architect, plan, design and manage the implementation of ServiceNow ITSM
- Products Suite, HR Service Delivery enterprise systems
- The ServiceNow Developer/Administrator will perform two roles to support our HR ServiceNow application
- This will require good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective
- Regular interaction with client for requirements clarification and for Application
- Moving of update set from instance to instance
- Designed different Workflows for CatLog items
- Working on Forms, Form Layouts, related lists of Service Now
- Provide Table level and Field level security by Access Control List (ACL)
- Creating and customized all the Notifications
- Customization of Modules working on Workflows using ServiceNow Business Rules, UI actions & UI polices and client scripts
- Working on Access Controls, Service Level Agreements, Surveys and part of reporting
- Providing solutions to enhancement requests by developing with JavaScript and implementing workflows on
- Service Now
- Project
Software Engineer
Tech Mahindra Bangalore, payroll Wave Tronic Solutions, Marriott
08.2021 - Current
ServiceNow Developer and, Administration Description
Zurich Insurance Group
08.2021 - 09.2023
- Ltd
- Is a Swiss insurance company, commonly known as Zurich, headquartered in Zürich, Switzerland
- The company is Switzerland's largest insurer
- A global insurer whose strategy focuses on providing the right general insurance and life insurance solutions for its individual, small business, medium-sized ..
- Roles and Responsibilities: Customization of Modules working on Workflows using Service-Now Business Rules, UI actions & UI polices and client scripts
- Working on Access Controls, Service Level Agreements, Surveys and part of reporting
- Providing solutions to enhancement requests by developing with JavaScript and implementing workflows on
- Service Now
- Regular interaction with client for requirements clarification and for Application
- Moving of update set from instance to instance
- Designed different Workflows for CatLog items
- Worked on Forms, Form Layouts, related lists of Service Now
- Provide Table level and Field level security by Access Control List (ACL)
- Worked on Client scripts, CatLog UI Policies
- Worked with Service Level Agreement (SLA)
- Creating and customized all the Notifications
- Designed different CatLog items and Record producers.
Education
Bachelor of Computer Applications -
Adikavi Nannaya University
01.2021
Skills
- Case Management
- Knowledge Management
- Employee Service Portal
- Employee Document Management
- Enterprise Onboarding
- Business Rules
- UI Pages
- UI Macros
- UI Scripts
- Script Includes
- ACLs
- Client/Server Scripts
- Workflows
- Custom Tables
- Scripts (HTML, CSS, JavaScript)
- Flow Designer
Timeline
ServiceNow Developer and, Implementation Description
Insurance
10.2023 - Current
Software Engineer
Tech Mahindra Bangalore, payroll Wave Tronic Solutions, Marriott
08.2021 - Current
ServiceNow Developer and, Administration Description
Zurich Insurance Group
08.2021 - 09.2023
Bachelor of Computer Applications -
Adikavi Nannaya University
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