Summary
Overview
Work History
Education
Skills
Personal Qualifications
Disclaimer
Timeline
Generic

Neal Carson Mathews

Bengaluru,TG

Summary

Having overall 6.1 years' experience and relevant 3+ years of experience in Business Intelligence as a developer in Tableau and Power BI.

Expertise in building the graphical representations of data (Live Dashboards) using different Visualization tools like Tableau and Power BI.

Perform exploratory data analysis for design, development and production rollover of reporting and analysis of projects. Extracting, Transforming and Loading data from multiple sources.

Hands on Experience in development of Dashboards and Visualizations in Tableau and Power BI that empower decision makers.

Extensively involved in creating graphs by using measures and dimensions data from various databases by using data blending concept. Extracting the data from different sources like Flat files, and Server data base.

Prepared dashboards using Calculations, Parameters in Tableau and created Calculated fields, Groups, Sets, Bins and Hierarchies.

Experience on creating Dual axis, Axis Blending, Different types of Filters and creating LOD's in Tableau.

Working with Different types of Joins, Unions, Data blending, Formatting and Actions in Tableau.

Developed dashboards to perform comparative analysis of YoY, YTD, MoM, MTD and QTD and Scorecards.

Experience in creating various customized charts like Donut chart, Waterfall chart etc.

Knowledge on Tableau Server creating site, site roles, users, groups, projects, creating Schedules, Subscriptions, Alerts and publishing workbooks into tableau servers.

Having good experience in creating dashboards on Power BI Desktop and experience on Power BI Service.

Worked on Data Analysis Expressions (DAX) Queries, different types of Filters in Power BI.

Restricted the data for particular users using Row Level Security and User Filters.

Experienced on different visuals to create the Power BI reports and published the reports in the server and shared the dashboards to different users.

Comfortable in working with filters, calculated columns, measures, relationships and transformations of data using Edit Query section/Power Query Editor.

Extensively worked with Calculated Column and Measure using DAX Expression.

Installed and configure the Gateways and managing gateway connections.

Worked on on-premises gate ways to refresh the data from data sources from power bi service.

Knowledge on Power Pivot and Power Query in Excel. Clean and transforming the data with Power Query editor. Proficient in Microsoft Excel.

Good command over the joins and its types and mainly used the sub queries.

Knowledge on SQL Loader to load the data from the flat files to Database.

Good interaction with clients, understanding business applications, business data flow and data relations.

Overview

7
7
years of professional experience

Work History

Senior Data Analyst

Tangoe India Softek Services Pvt Ltd
10.2020 - 10.2023
  • Filler words - Work experience with 100% production.
  • Analyze client's requirements and sketch wire frames, Layouts and Design Themes.
  • Used Tableau desktop and Power BI to create dashboards that provide concise and actionable insights to client by forecasting and creating trend analysis.
  • Hands on Experience in development of Dashboards and Storyboards in Tableau.
  • Working with Different Types of charts like Tree maps, Heat maps, Bar charts, Bubble Charts, Area Charts, Circle Charts, Pie Charts, Waterfall chart, Line chart and Donut chart.
  • Worked on Symbol Maps, Filled Maps, Sets, and Bins, Sorting, Grouping, Calculations and Hierarchy.
  • Working with Different types of Joins, Data blending, and Actions in tableau, Image Processing, Custom Geo Coding and WMS Server.
  • Created user Prompts, Conditions and Filters for various reports to specify reporting parameters.
  • Experience in creating Filters, quick filters, table calculations, calculated measures and parameters.
  • Distributed Tableau reports using techniques like packaged workbooks, PDF, PPT slides through images, scheduled reports to authorized user community.
  • Perform data analysis through competitors' publications, promotions for deriving insights to competitor activities such as product launches and regulatory.
  • Participated in daily stand-ups with clients on daily design, insights and development effort.
  • Provided support on Dashboard and Dataset refreshes using gateways, schedule refresh and design changes as per ad-hoc requests.
  • Generated reports on weekly/monthly/quarterly basis as per client requirements.
  • Designed and Developed Tableau Reports using features like Master/Detail, Charts, Cross Tabs, Functions and Formulae to analyze data.
  • Prepared relevant charts like bar chart, pie chart and KPI's internally on productivity, quality, reviews, feedbacks, escalations and growth of client for business purpose.

Customer Support officer

Mphasis
12.2017 - 04.2020
  • Handling banking profiles of customer
  • Handling customers' financial transactions, including completing money transfers and opening and closing accounts
  • Admirable experience in credit card and banking segment
  • Working knowledge of operations and procedures applicable in credit card processing
  • Profound knowledge of customers' nature and expectations
  • Ability to solve conflict and other related issues
  • Ability to resolve problems having many shades with less or no supervision. Ability to take decision independently upholding set rules and regulations.
  • Reaching out to customers for payment for credit card banking
  • Training new joiners

Customer support office on Insurance

Accenture
12.2016 - 07.2017
  • Collaboration, MS Office, Problem Solving Skills, Accuracy, English Speaking, Accountable and Database.
  • Managing customer concerns with objective of maintaining positive customer relationships with organization
  • Helping out customers who have queries about insurance plans and other insurance related inquiries.
  • Take ownership of customer issues.
  • Troubleshoot problems and drive resolutions.
  • Escalate unresolved issues to relevant internal teams.
  • Collect prompt and accurate customer feedback.
  • Document knowledge as solution articles.
  • Master use of help desk software.

Education

Bachelor of Commerce - Bcom

New Horizon College
Bengaluru, India
06.2016

HEBA - Commerce

Cathedral Composite Pu College
Bengaluru, India
06.2013

Karnataka State University -

St Joseph Indian High School
Bengaluru, India
06.2010

Skills

  • Data Analytics BI Tools(Tableau & Power BI)
  • Knowledge on Power Query
  • MySQL writing and database
  • Microsoft Excel
  • Word
  • Good in Visualizing Data and Proficient in Excel
  • Excellent time management skills
  • Ability to work in tight deadlines & under pressure
  • Consulting and Business Intelligence Skills
  • Creating charts and reports on Tableau and Power BI tools

Personal Qualifications

  • Bachelor of Commerce (B.COM) from New Horizon College of Engineering
  • PUC from Cathedral Composite Pre-university College
  • SSLC from ST. Joseph's Indian high school

Disclaimer

Thanks for your kind attention and walking through my resume and I declare that the information furnished above is true to best of my knowledge.

Timeline

Senior Data Analyst

Tangoe India Softek Services Pvt Ltd
10.2020 - 10.2023

Customer Support officer

Mphasis
12.2017 - 04.2020

Customer support office on Insurance

Accenture
12.2016 - 07.2017

Bachelor of Commerce - Bcom

New Horizon College

HEBA - Commerce

Cathedral Composite Pu College

Karnataka State University -

St Joseph Indian High School
Neal Carson Mathews