Neda Javed

Maintaining customers data and transaction history in crm.

.Worked in client based tools.

. Calculation of bills.

. Creating bills every quarter.

Preparation of report in excel on daily basis

.Solving customers account related queries. .

. looking after allowances.

. Skilled in Wholesale activities.

Looking after payments and setting up plans to help customers in smooth transaction.

. Analysis of data to provide customers with correct resolution.

.Handling multiple customers queries at the same time which involved proper vigilance, efficiency and concentration.

• As a part of Operation Team I was involve in all the ground related operations of the airline. Worked under pressure as in my work profile time was the target.
• I have also got an opportunity to lead my allocation and i have proved my efficiency .
• Interaction with passengers on everyday basis hence i have a clear communication skill.
• Preparing reports on excel.
• Documentation of flight reports.
• Allocation of staffs based on their skills and shifts.
• Leading different allocations and training new joinee.
• Trained in customers handling and problem solving skills.