Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Generic
Nedunoori Akshay

Nedunoori Akshay

Operations Team Leader
Hyderabad

Summary

Resourceful individual with 8 years of active experience in developing strategies to promote team member adherence to company regulations and performance goals. Looking for a Assistant Manager position in an organization where ability will be fully utilized.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications

Work History

Team Leader

Carelon Global Solutions
Hyderabad
02.2023 - Current
  • Managing and overseeing the work of employees
  • Monitoring employee performance and providing feedback
  • Assisting in administrative tasks like scheduling meetings
  • Handling inventory management and ordering supplies
  • Analyzes, processes, researches, adjusts and adjudicates claims which will result in a payment or nonpayment of a claim with minimal guidance from the medical team or leadership team
  • Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner

Operational Team Leader

Cognizant Technology Solutions - John Deere
11.2021 - 01.2023
  • Developed and managed a team of 22 employees, providing ongoing coaching, mentoring and feedback to ensure optimal performance
  • Deliver project requirements, expectations, and timelines Monitor performance, identify improvement areas, implement action plans and track them to closure
  • Manage metrics and enhance their usefulness by improving correlation with customer satisfaction
  • Manage dispute resolutions by engaging QC team and Policy Engagement functions
  • Giving and receiving feedback, Conflict resolution Delegating, Mentoring, Team building
  • Handled Trust for business Google project

Team Leader

Wipro Limited
11.2016 - 04.2021
  • Manage a team of approx
  • 30 Associates/ 2 Quality analysts to ensure that all key metrics of performance as per the Client SLA are met and exceeded
  • Manage and strengthen Client Relationships
  • Handled escalated customers and guide/assist the agents to control TAT/TRT in the premium queue and Manage team performance and responsible for the overall development of the team and Develop, maintain, trend and report Key Performance Indicators
  • Innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement
  • Develop, maintain, trend and report Key Performance Indicators process workflow steps and created a document for risk operations policies

Education

Electronics And Communication Engineering -

Sree Chaitanya Institute of Technology

Skills

Live fraud monitoring

Google AdWords

Google Marketing Platform

Google Ad Manager

Operations management

Employee performance evaluations

Recruiting and interviewing

Certification

Received certified scrum master designation from scrum alliance focusing on agile practices and team facilitation

Awards

  • Nominated as a best team lead for Q3 2023 and Q1 2024
  • Nominated as a best team lead for Q3 2019

Accomplishments

  • Collaborated with Google team in the development of project risk mitigation and identified fraud trend in the google accounts.

Timeline

Team Leader

Carelon Global Solutions
02.2023 - Current

Operational Team Leader

Cognizant Technology Solutions - John Deere
11.2021 - 01.2023

Team Leader

Wipro Limited
11.2016 - 04.2021

Electronics And Communication Engineering -

Sree Chaitanya Institute of Technology

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Nedunoori AkshayOperations Team Leader