NEEDHIDEVAN M

• Managed a team of 20 staff members across multiple roles, including Quality Checkers, Makers, and Checkers.
• Oversaw operations for 80+ branches, ensuring smooth loan processing, and compliance.
• Handled end-to-end loan processing, including KYC verification and approvals, usingT24, DigiAgil and Matiri systems.
• Led Unnati and two-wheeler loan processing via Newgen, Ixceed, and Amoga platforms.
• Coordinated with senior stakeholders (B.H., Z.M.) to resolve operational issues and improve efficiency.
• Conducted training, mentoring, and performance evaluations for team members.
• Managed recruitment coordination and onboarding processes with HR.
• Improved team productivity and reduced processing errors through continuous monitoring.
• Strong experience in reporting and coordination with senior management.

IT helpdesk operations are managed by the CHT team.

• Managed user access, login creation, and system updates across multiple platforms (T24, DigiAgil, Newgen, etc.).
• Provided technical support to branches and resolved operational issues.
• Handled customer data corrections, Kendra and member transfers, and loan mode updates based on branch requirements.

• Installed and maintained CCTV and access control systems.
• Performed system testing, validation, and preventive maintenance.

• Installed and maintained CCTV, fire alarm, and access control systems.
• Diagnosed and resolved technical issues in security systems.
• Managed WINPAK and PRO-WATCH access control systems.
• RAVEL –Conventional Panel and XLS 60, 200, 1000, EST-3,COOPER1100- Addressable

• Installed and Serviced of NVR & DVR based CCTV, Access Control, Abloy Key Axxess and Morse Watchmen Key watcher and Electronic Safe Lock.
• Managed servers, PCs, and networking components.

• Conducted testing and servicing of current transformers.
• Used thermal imaging and field testing equipment for diagnostics.