NEEHA P
Chennai
Summary
Detail-oriented Fraud and Claims Operations Representative with expertise in fraud investigation, dispute resolution, claim validation, and risk mitigation. Experienced in credit card operations and financial analysis, emphasizing fraud prevention and compliance. Strong academic background in Corporate Secretaryship supports effective internal controls and audit processes.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Fraud & Claims Operations Representative
Wells Fargo International Solutions Pvt Ltd
Chennai
02.2024 - Current
- Promoted from Associate within 1.6 years for exceptional performance in fraud recovery and claims operations.
- Managed fraud recovery claims and credit card disputes, ensuring compliance with internal policies and regulatory standards to protect company assets.
- Conducted transaction reviews and validated claims, mitigating financial risks through thorough recovery processes.
- Supported process improvements that enhanced fraud detection and recovery, contributing to increased customer satisfaction.
- Full-time
- On-site
Associate – Fraud & Claims Operations Representative
Wells Fargo International Solutions Pvt Ltd
Chennai
02.2024 - 09.2025
- Managed customer disputes and fraud recovery claims, enhancing accuracy in credit card operations.
- Investigated suspicious transactions to ensure compliance with recovery policies and mitigate fraud risk.
- Delivered timely, accurate resolutions to customer claims, optimizing risk management and service quality.
- Full-time
- On-site
Audit Assistant
T V Rao Associates
Chennai
07.2021 - 01.2024
- Assisted in statutory, tax, and internal audits across multiple industries, enhancing compliance and accuracy while pursuing graduation.
- Reviewed financial records to ensure compliance with accounting standards.
- Supported audit teams in preparing comprehensive reports, identifying potential risks, and reinforcing internal controls.
- Prepared detailed audit documentation and reports for client managers to facilitate informed decision-making.
- Part-time
- On-site
Intern
T V Rao Associates
Chennai
07.2022 - 08.2022
- Completed 4-week internship, gaining practical experience in accounting and auditing.
- Assisted in the preparation of financial statements and audit reports.
- Assisted in preparation of financial statements and audit reports, enhancing understanding of compliance procedures.
- Developed foundational skills in client communication and professional reporting.
- Completed internship program at a financial services firm.
- On-site
Education
B.com - corporate secretaryship
Shri Krishnaswamy College for women
Chennai, IndiaMBA - Finance
Pondicherry University & Loyola College Society (PU-LCS)
Chennai, IndiaSkills
- Languages : English, Tamil, Telugu
- Tools & Platforms : MS Excel, MS Word, Microsoft PowerPoint
- Fraud investigation
- Claims adjudication
- Dispute resolution
- Fraud prevention
- Core Skills : Claims recovery, Dispute resolution, Chargeback processing, Pre-arbitration handling, Case investigation, Risk compliance, Customer resolution, Financial analysis, Internal controls, Process compliance
- Soft Skills : Analytical Thinking, Problem Solving, Attention to Detail, Decision Making, Communication, Conflict Resolution, Time Management, Team Collaboration, Customer Handling, Stakeholder Management
Personal Information
Title: Banking professional with experience in Fraud & Claims Recovery
Languages
English
Advanced
Tamil
Native/ Bilingual
Telugu
Native/ Bilingual
Timeline
Fraud & Claims Operations Representative
Wells Fargo International Solutions Pvt Ltd
02.2024 - Current
Associate – Fraud & Claims Operations Representative
Wells Fargo International Solutions Pvt Ltd
02.2024 - 09.2025
Intern
T V Rao Associates
07.2022 - 08.2022
Audit Assistant
T V Rao Associates
07.2021 - 01.2024
B.com - corporate secretaryship
Shri Krishnaswamy College for women
MBA - Finance
Pondicherry University & Loyola College Society (PU-LCS)