Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETAILS
Timeline
Generic

Neeharika Peri

SN Product Owner
Bangalore

Summary

A results-driven IT leader with 14+ years of experience guiding high-performing IT & SC teams to deliver innovative solutions aligned with business goals. Demonstrates excellence in product management, stakeholder engagement, and IT operations, consistently elevating system efficiency and productivity. Known for strategic thinking and digital transformation leadership, with a passion for bringing cutting-edge technology to life. Committed to driving team success and shape scalable, forward-looking IT landscapes.

Overview

16
16
years of professional experience
6
6
years of post-secondary education
7
7
Certifications

Work History

Product Manager – SN

UL
Bangalore
06.2023 - Current
  • Manage complex ServiceNow Tool implementations (ITSM, SPM, IRM), Technical Project Management. Accountable to Partner with global business teams (Supply Chain, Finance, Cyber, Procurement) to ensure Platform’s Strategy and Roadmap aligns with Enterprise Goals. End-to-End Ownership from Idea to App via Agile Delivery and realize value of having an integrated platform connecting multiple IT applications.
  • Evangelize new solutions with a shared goal orientation.
  • Outcome Driven Execution ensuring scalability, sustainability, long-term product roadmap, short term value realization and cost optimization for business growth.
  • Responsible for driving ITSM Best Practices, Operational KPIs and AI-Powered Automation to enhance service delivery and efficient across the organization.
  • Achievements: Created and Owned the Implementation and expansion roadmap to deploy SN Products – SPM and IRM in-line to company’s Digitization and App Rationalization Strategy.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Implemented Agile methodologies for more efficient project management and team collaboration.
  • Drove revenue growth by establishing strong relationships with key industry partners.
  • Improved product lifecycle management, streamlining processes from concept to launch.
  • Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
  • Reduced time to market for new product launches, coordinating efforts across multiple departments to ensure seamless execution.
  • Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
  • Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.
  • Boosted product adoption with targeted go-to-market strategies, closely working with marketing teams.
  • Achieved significant improvements in customer retention by developing and implementing comprehensive feedback loop for continuous product enhancement.
  • Established framework for ongoing competitive analysis, ensuring our product strategy remained aligned with market demands.
  • Streamlined product release cycles, employing agile project management techniques to accelerate time to market.

Product Owner - SN

UL
Bangalore
01.2021 - 06.2023
  • Define Platform’s Strategy and Roadmap aligns with Enterprise Goals by aligning with Enterprise Architecture. Own the delivery and operational management ofSN Platform across key Modules – ITSM, HRSD, WPS, Knowledge. Track and Govern License Utilization, Renewal, Procurement for new product implementations. Closely monitor the spend and optimize utilization of the resources, driving value realization for existing entitlements. Own and maintain Agile Delivery and deployment Standards including weekly, monthly governance reviews and updates in line with market trends, best practices, and recommendations. Led multi-vendor teams who will be responsible for day-to-day infrastructure and product delivery, support related activities.
  • Preparing and Managing technology product budget in accordance with Finance Processes.
  • Hosting Voice of business forum and SteerCo for Technology Product.
  • Achievements: Manhour Savings via multiple work-flow automation demands and ideas. Systematic tracking of ITIL processes via SN ITSM Product. Developed the roadmap for 2024 to expand SN.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Owned and prioritized product backlog.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
  • Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.

Service Assurance Manager – HAP

UL
Bangalore
01.2021 - 06.2022
  • Directed and Supervised Global Support for 2000+ automations (RPA & Cognitive), ensuring 24
  • 7 Operations with multiple 3P vendors. Develop the strategy for performance excellence and efficiency realization in operations as the automation estate grows.
  • Lifecycle Management of RPA, Cognitive Bots, and its associated infrastructure asset through planning, development, operation, retire and disposal or end-of-life. Define and Evaluate 3P Vendor RFPs during service contract renewal. Drive KEC projects, Access and ITGC Controls complying to SOX Audit Standards, Vulnerability Remediation.
  • Customer Experience & Satisfaction, Critical Incident Management, Agile Service Delivery, Drive performance via tracking OKRs and KPIs, Manage Budget and Optimize Run Cost, Continuous Improvement, Vendor Management, Team Management, Blue Prism Application Architecture.
  • Played Key Role in Third Party Vendor Consolidation Program and awarded the contract to industry expert for managing BAU support operations of Cognitive Services. Evaluated and assessed the RFPs received from renowned 3P vendors to meet UL Operational Support Standards aligning to business expectations as part of this.
  • Decommission Service Manager, collaborated to improve the decommission process of soft decommission and physical asset disposal within stipulated timelines. Driven Process Simplification, Continuous Improvement Projects.
  • Achievements: Simplified decommission process and reduced the TaT. Reduced overhead operations and brought ease into service delivery by having accountable partners for delivering operational services.
  • Streamlined assurance processes for improved accuracy and timely completion of projects.
  • Evaluated potential risks associated with client operations, offering tailored recommendations for mitigation strategies.
  • Demonstrated flexibility in managing diverse projects simultaneously while maintaining a high level of professionalism under pressure situations.
  • Established governance, organization and management structure to meet program protocols.

IT Project Manager – Enterprise Technology Service

UL
Bangalore
07.2018 - 01.2021
  • Transformation Lead from On-Prem DC Team to track, publish the decommissioning status of On-Prem Services. Collaborate with PEMs and track the Forecasted vs Actual services migrated to Cloud (Azure/ GCP).
  • Managed and Consolidated the DC Storage Estate, orchestrated and executed Programs and projects for managing infrastructure for business platforms, plan for hardware refresh, license optimization by ensuring capacity deployment ahead of the curve in-order to meet planned business growth.
  • Published the project plan for migrating 200+ Application Services via the Accelerated Cloud Migration Program.
  • Achievements: Simplified decommission process and reduced the TaT. Reduced overhead operations and brought ease into service delivery by having accountable partners for delivering operational services.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Led and managed 35 team members engaged in administering complex IT infrastructure.
  • Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.

Senior Software Engineer

Infosys
Hyderabad
11.2009 - 11.2018
  • Senior Software Engineer responsible to manage the Storage and Backup infrastructure for Harley Davidson Motors and Financial Services. Software Engineering part of DCOPs team supporting Windows Servers.
  • Achievements: Received Best Performer awards in 2011, 2013.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
  • Developed robust, scalable, modular and API-centric infrastructures.
  • Created proofs of concept for innovative new solutions.

Transformation and Transition Lead

IBM
Hyderabad
11.2014 - 07.2018
  • Transformation and Transition Lead driving change and oversaw the program for consolidating ABBs 84 local physical data canters to 6 Global DCs. Driven Modern Data Center practice delivering cutting edge solutions. Lead a technical team of 35+ software engineers. Infrastructure SME to setup DR Site for Coca Cola Enterprises.
  • Achievements: Received IBM Hall of Fame in 2017.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

MBA - Business Analytics

BITS Pilani
India
01.2020 - 01.2022

Bachelor of Engineering - Mechanical Engineering

Andhra University
India
01.2005 - 01.2009

Skills

Product vision and strategy

Product strategy

Product roadmaps

Critical thinking

Teamwork and collaboration

Agile software development

Prioritization and execution

Data-driven decision making

KPI tracking

Interpersonal communication

Vendor management

Stakeholder management

Strategic planning

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Certification

SN CSA.

PERSONAL DETAILS

I hail from Visakhapatnam city, Andhra Pradesh, but now call Bangalore as my home. Embracing the joys of motherhood, caring for my two-year-old daughter who keeps me super busy. During my leisure time, I indulge in resting, relish watching comedy or drama series and shopping.

Timeline

Product Manager – SN

UL
06.2023 - Current

Product Owner - SN

UL
01.2021 - 06.2023

Service Assurance Manager – HAP

UL
01.2021 - 06.2022

MBA - Business Analytics

BITS Pilani
01.2020 - 01.2022

IT Project Manager – Enterprise Technology Service

UL
07.2018 - 01.2021

Transformation and Transition Lead

IBM
11.2014 - 07.2018

Senior Software Engineer

Infosys
11.2009 - 11.2018

Bachelor of Engineering - Mechanical Engineering

Andhra University
01.2005 - 01.2009

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Neeharika PeriSN Product Owner