Neel Kamal
Manager,Last Mile Delivery
Patna
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Career Summary
- 9 years of experience in managing the operations team and in delivering the results beyond the expectations.
- Committed towards the organization goals and leading the team in planning and execution of the tasks.
- Excellent people’s person in motivating, delegating, persuading and taking the team along to achieve the objectives of the organization.
- Expertise in delivering support services and resolving customer complaints.
- Ensure creation of a positive culture for getting work done.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Manager -2 (Senior Manager Last Mile)
Amazon transportation services private limited
Patna
07.2021 - Current
- Managing 20000+ sq ft warehouse for logistics operations in Patna. Driving Volume & Growth in the given Accounts.
- Leading team of 300+ direct/indirect reportees for last mile operations.
- Controlling costs and optimizing spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanding cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivering feedback to decision-makers regarding employee performance and training needs.
- Developing and maintaining relationships with vendors through account development. Tracking weekly/daily vendor performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Keeping detailed records of daily progress to identify and correct areas needing improvement.
- Conducting scheduled audit to maintain professional,organized and safe environment for employees and patrons.
- Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reducing process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Working with linehaul and middle mile for timely connection of inventory and vehicle tracking.
- Ensuring to reduce cost per shipment on regular basis.
- Leading Zonal projects on Customer grievance ,Cost reduction and network loss analysis.
Manager-1 (Manger Last Mile Delivery Station)
Amazon transportation services private limited
Patna
06.2019 - 06.2021
- .Managing 10000+ sq ft warehouse for logistics operations in Patna. Driving Volume & Growth in the given Accounts.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assigning & managing employees to ensure safe and efficient sortation of packages the facility,minimizing operational cost and maximizing operations quality.
- Analyzing operational performance through direct observation, interpretation of reports and collaboration with others.
- Determining opportunities for improvement of key metrics and executes action plans to achieve results.
- Leading daily employee and/or planning meeting to ensure workforce communication and understanding of operational updates and daily goals.
- Participating in the development of and liable for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
- Investigating and resolving customer service issues as appropriate.
- Training new employees regarding job duties and performance expectations and ensuring compliance with Amazon Policies, procedures and other training requirements, including but not limited to training related to quality assurance,hazardous material and dock safety.
Channel Team Lead
Amazon transportation services private limited
Patna/Bihar
04.2018 - 06.2019
- Worked with 3rd party vendor to run Amazon last mile business in all district of Bihar.
- Launched 69 last mile EDSP station in 69 district of Bihar and maintained smooth operation.
- Engaged closely with the delivery team members as well as station team to develop a highly motivated and performance driven team.
- Certified TTT for conducting induction of new associates as well training at DSP locations.
- Analysis of the data /reports to identify performance bottlenecks and improve performance.
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
- Inventory management & Ensuring safety regulations are adhered met.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Team Lead (Last Mile Delivery Station)
Amazon transportation services private limited
New Delhi
08.2016 - 04.2018
- Looking after operations of 1 amazon station. Managing directly and in-directly team of 100+ associates.
- Engage closely with the delivery team members as well as station team to develop a highly motivated and performance driven team.
- Supervising and coaching SSA & PA on analyzing reports and things that they wish to learn.
- Conducting trainings for new joiners as well as related to ops.
- Analysis of the data reports to identify performance bottlenecks and improve performance.
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
- Inventory management & Ensuring safety regulations are adhered met.
Senior Executive (Hub Manager Operations)
Getit Grocery Pvt Ltd (www.askmegrocery.com)
New Delhi
05.2015 - 08.2016
- Leading the team of 30 associates, 4 coordinator, 2 vendor relationship manager and accountant and making them work together.
- Ensuring faster & accurate Procurement of merchandise.
- Ensuring faster and accurate delivery of merchandise within given TAT.
- Coordinating with vendors for product availability and product margin.
- Searching and finalizing new vendors according to need of business.
- Taking care of Bills, Payments and returns of vendors within TAT.
- Resolving Vendor Issues if any occurs.
- Handling Vendor’s enquiries, complaints & resolving them effectively whatever raised by customer care.
- Ensuring and organizing training sessions for hub staff and new joined.
- Bridging the gap between Hubs in zone to Upper Management.
- Continuous and timely working on communications, provided by other departments of organization.
- Responsible for maintaining infrastructure of Hub.
Team Leader
Bharti Retail Ltd
Patiala
11.2013 - 05.2015
- Leading the team of 18 associates and making them work together.
- Managing and verifying day to day back office reports.
- Ensuring Faster Replenishment, Proper Ordering and Excellent Feature execution (VM)
- Planning and Execution of Marketing plan to increase Customer base.
- Handling customer enquiries, complaints & resolving them effectively.
- Ensuring and maintaining Health indicators of store.
- Proactive approach in Merchandise handling and regular follow up.
- Bridging the gap between stores in district to Upper Management.
Marketing Executive
Ideal Eyes
Patna
02.2005 - 10.2006
- Conduct marketing research & handling projects.
- Leading the team of 12 trainees & making them work together.
- Scheduling the appointments with direct and indirect customers, presenting the contents & taking feedbacks.
- Interacting with people from different backgrounds.
- Preparing final report, presenting in front of board members & to publish.
Education
MBA - Marketing/Finance
Lovely Professional University
Punjab 08.2011 - 07.2013
Bachelor of Commerce - Accounting And Finance
Patna University
Patna 07.2007 - 05.2010
Intermediate (Science) - Science
BIEC,PATNA
Patna 05.2003 - 05.2005
Matriculation - All Subjects
BSEB,PATNA
Patna 01.2002 - 03.2003
Skills
Managerial skills
undefinedAccomplishments
- Handled 37000 shipments for the Diwali peak 2021 which was 3X shipments usually handled in Amazon.
- Received LML EMERGING PLAYER AWARD in 2017/2020
- Contributed my station of being 3 times D-DAY champion in territory in 2016
- Hub Manager of the month for the month of oct-15 and dec-15 in askme grocery.
- Team leader of the month in pan India-November 14 in Bharti retail Ltd.
- Certified Team Leader of Super Market by Wall-Mart India Pvt. Ltd.
- Rs. 2,00,000 scholarship on the basis of MAT examination.
- Certificate of AMCAT
- Placement co-coordinator during 2nd semester in MBA
- Class Representative in 2nd and 4th semester in MBA
Timeline
Manager -2 (Senior Manager Last Mile)
Amazon transportation services private limited
07.2021 - Current
Manager-1 (Manger Last Mile Delivery Station)
Amazon transportation services private limited
06.2019 - 06.2021
Channel Team Lead
Amazon transportation services private limited
04.2018 - 06.2019
Team Lead (Last Mile Delivery Station)
Amazon transportation services private limited
08.2016 - 04.2018
Senior Executive (Hub Manager Operations)
Getit Grocery Pvt Ltd (www.askmegrocery.com)
05.2015 - 08.2016
Team Leader
Bharti Retail Ltd
11.2013 - 05.2015
MBA - Marketing/Finance
Lovely Professional University
08.2011 - 07.2013
Bachelor of Commerce - Accounting And Finance
Patna University
07.2007 - 05.2010
Marketing Executive
Ideal Eyes
02.2005 - 10.2006
Intermediate (Science) - Science
BIEC,PATNA
05.2003 - 05.2005
Matriculation - All Subjects
BSEB,PATNA
01.2002 - 03.2003
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