Neel Vyas

• Manage a portfolio of 37 client companies, providing expert B2B support for ADP's Workforce Now payroll software.
• Assist clients with payroll processing, troubleshooting, and resolving queries related to US payroll, taxation, and HR compliance, ensuring smooth operational flow.
• Cultivate and maintain strong client relationships by understanding their unique business needs, offering tailored solutions, and delivering exceptional service to add value to their operations.
• Collaborate with internal teams to resolve escalations and ensure timely, accurate payroll processing.
• Stay up-to-date with payroll regulations and ADP’s evolving technology to offer proactive solutions and improve customer satisfaction.

Key Achievements:

• Streamlined payroll processes for multiple clients, reducing errors and increasing efficiency.
• Built long-term, trusted relationships with client stakeholders, contributing to business growth and client retention.

• Handled high-volume telephone calls to address and resolve customer queries
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
• Stayed current on policies, procedures and standards to offer optimal support
• Core Qualifications: Computer knowledge, Complaint management, Customer service, Voice and email process experience