Summary
Overview
Work History
Education
Skills
Languages
Football, Gaming, Geopolitics
Timeline
Generic

Neel Vyas

Sr Process Analyst - Payroll Account Manager
Pune

Summary


Dedicated and results-driven Account Manager with 2 years of experience at ADP, specializing in payroll processing and client support. Expert in managing B2B relationships, providing tailored solutions using ADP’s Workforce Now software, and ensuring compliance with US payroll and taxation regulations. Adept at streamlining processes, resolving client issues, and delivering exceptional service that drives business success. Proven track record of managing a diverse portfolio of 37 client companies, fostering long-term relationships, and adding measurable value to clients' HR and payroll operations.

Overview

2
2
years of professional experience

Work History

Sr Process Analyst- Payroll Account Manager

Adp- Automated Data Processing
10.2022 - Current
  • Manage a portfolio of 37 client companies, providing expert B2B support for ADP's Workforce Now payroll software.
  • Assist clients with payroll processing, troubleshooting, and resolving queries related to US payroll, taxation, and HR compliance, ensuring smooth operational flow.
  • Cultivate and maintain strong client relationships by understanding their unique business needs, offering tailored solutions, and delivering exceptional service to add value to their operations.
  • Collaborate with internal teams to resolve escalations and ensure timely, accurate payroll processing.
  • Stay up-to-date with payroll regulations and ADP’s evolving technology to offer proactive solutions and improve customer satisfaction.


Key Achievements:

  • Streamlined payroll processes for multiple clients, reducing errors and increasing efficiency.
  • Built long-term, trusted relationships with client stakeholders, contributing to business growth and client retention.

CUSTOMER SERVICE ASSISTANT

AMAZON INDIA PVT LTD
6 2020 - 9 2022
  • Handled high-volume telephone calls to address and resolve customer queries
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
  • Stayed current on policies, procedures and standards to offer optimal support
  • Core Qualifications: Computer knowledge, Complaint management, Customer service, Voice and email process experience

Education

Bachelor of Commerce -

Savitribai Phule Pune University

MBA - Supply Chain Management

NMIMS Deemed-to-be-University
03-2024

Skills

Technical Skills:

  • ADP Workforce Now
  • Payroll Processing
  • B2B Client Support
  • US Payroll Compliance
  • Taxation Knowledge (Federal, State, Local)
  • Human Resources Information Systems (HRIS)
  • Payroll Software Troubleshooting

Interpersonal & Business Skills:

  • Client Relationship Management
  • Customer Success & Retention
  • Problem Solving & Issue Resolution
  • Process Optimization
  • Communication & Collaboration
  • Time Management & Prioritization
  • Business Needs Assessment
  • Cross-functional Team Collaboration

Languages

English
Hindi
Marathi
Gujarati

Football, Gaming, Geopolitics

Passionate about football, having played at school and college levels, with the honor of being selected as one of the top 5 players from India by Bajaj Allianz to train with Bayern Munich. Avid gamer with a top 50 ranking in the Middle East for Fortnite, and currently enjoy playing Valorant. In my free time, I also explore history and geopolitics, continually expanding my knowledge on global affairs.

Timeline

Sr Process Analyst- Payroll Account Manager

Adp- Automated Data Processing
10.2022 - Current

CUSTOMER SERVICE ASSISTANT

AMAZON INDIA PVT LTD
6 2020 - 9 2022

Bachelor of Commerce -

Savitribai Phule Pune University

MBA - Supply Chain Management

NMIMS Deemed-to-be-University
Neel VyasSr Process Analyst - Payroll Account Manager