Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Details
Declaration
Timeline
Generic

NEELAGIRI SRIKANTH

Bangalore

Summary

  • To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently to achieve professional as well as personal goals.
  • Having total 3 Years relevant experience in Helpdesk Associate in US Bank Process in NTT DATA Information Processing Services and Infinite Computer Solutions.
  • Advanced knowledge in MS Excel.
  • A Keen learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives and profitability norms.
  • Exceptional skill in Communication, Presentations & Mentoring.
  • Seeking a position where I can work to the best of my abilities to manage the inflow of raw materials, outflow of finished goods of a firm and to ensure that everything runs smoothly.
  • Completed ITILv4 Certification in 2021
  • Project: “Instantaneous Frequency Estimation Using Modified S - Transform”. This project explains about concept frequency estimator using time– frequency technique known as modified S – Transform Computer

Overview

5
5
years of professional experience

Work History

IT Service Desk Analyst

Infinite Computer Solutions
Bangalore
11.2022 - Current
  • Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
  • Maintained customer records in ticketing system, documenting all interactions with users.
  • Have Complete hands on experience on ticketing tools like Service Now and JIRA
  • Troubleshooting incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Queue Management and working on high priority tickets
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Participated in internal audits regarding quality management system.
  • Performed daily tasks such as creating user accounts, resetting passwords, installing applications, and configuring systems.
  • Provided end-user training on new technologies as needed.
  • Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Developed and maintained strong relations with customers to meet quality expectations.

Helpdesk Associate

NTT Data Information Processing Services
Bangalore
07.2021 - 09.2022
  • Handling calls and chats, Resolving technical issues, Logging tickets using the ticketing tool
  • Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
  • Maintained customer records in ticketing system, documenting all interactions with customers.
  • Installed and configured computer hardware operating systems and applications.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Created knowledge base articles for frequently asked questions about services offered by the IT Service Desk team.
  • On-Boarding and Off-Boarding users from the system
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Maintained up-to-date case documentation for future reference.
  • Maintained positive working relationship with fellow staff and management.

GSS

ADARSH REALTY AND HOTELS PVT.LTD
Bangalore
08.2019 - 07.2021
  • Worked in Accounts Team and Handling technical issues, Handling calls
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.

Education

B.Tech -

GMR Institute of Technology
Rajam
05-2014

Intermediate -

Sri Chaitanya Junior Kalasala
Visakhapatnam
03-2010

Secondary School Certificate (SSC) -

Bhashyam Public School
Visakhapatnam
03-2008

Skills

  • Windows XP/7/8/10
  • MS Office
  • Azure Active Directory , O365 Admin Console , Service Now
  • Technical Troubleshooting
  • Incident Management
  • Escalation management
  • User Support
  • Remote Support
  • C,C,Basics of Java and Sql

Accomplishments

  • Won 1st prize In Project EXPO Under ‘ISTE’ Student Chapter at my college.
  • Presented a paper on “Advance Wireless Technology” in ‘Digifest 2k12’ at Vignan college.
  • Participated in every event under ‘ISTE’ Student Chapter at our college.

Personal Details

Date of Birth : 30-Aug-1992

Father’s Name : Neelagiri Srinivasa Rao 

Mother’s name : Neelagiri Padmavathi 

Nationality : Indian.

Hobbies : Browsing, Playing Cricket, Listening music , Spending time with family

Languages Known : English ,Telugu & Hindi.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

I assure you that if given a chance to prove my abilities, I shall put my best.

DATED:

 

Present Address : Flat No T-6 C2 Block

Prabhavathi Elegant Kumbena Agrahara

Near PNC Cognitio School Kadugodi  Bangalore Karnataka 560067

Timeline

IT Service Desk Analyst

Infinite Computer Solutions
11.2022 - Current

Helpdesk Associate

NTT Data Information Processing Services
07.2021 - 09.2022

GSS

ADARSH REALTY AND HOTELS PVT.LTD
08.2019 - 07.2021

B.Tech -

GMR Institute of Technology

Intermediate -

Sri Chaitanya Junior Kalasala

Secondary School Certificate (SSC) -

Bhashyam Public School
NEELAGIRI SRIKANTH