Neelajothi Thambu
Bengaluru
Summary
Forward-thinking professional offering more than 16 years of experience working in fast-paced environments. Expertise in managing ,planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Runtime Manager
HCL Technologies
04.2025 - Current
- Lead and manage large-scale transformation initiatives to align business processes with strategic objectives.
- Ensure 100% compliance to defined Operations Management Support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues, Identify Defect Areas and proactively carry out corrective actions
- Technical Architect for all the technical issues related to Windows servers, cloud solutions, networking etc.
- Communicate progress and results of transformation initiatives to senior management and stakeholders.
- Attend weekly management calls and showcase team’s performance and highlighting the hurdles and roadblocks within project.
- Manage critical customer interactions, conference calls, ensure escalation are triggered on time and to the appropriate persons
- Monitor escalations and work with the team to ensure escalated cases are worked within the required SLA and customer requirements.
- Manage workload, estimate work effort and staffing needs and track progress of the resources and drive results.
- Oversee the application release and Production critical issues and deployments to maintain business continuity
- Participate in Change Management, Security Assessment, and Release activities.
- Client: [Automobile Industry]
Senior Systems Engineer
SunGard Financial System
- Incident and Problem Management – Delivered IT Services as per agreed SLAs with the Business partners and various other stakeholders.
- Monitoring - Continuously monitor IT infrastructure servers of corporate customers through various robust monitoring tools (Big Brother, New relic).
- Deal with server and network related support incidents / problems and work toward a resolution within the SLA’s to effectively minimize the outage experienced by the clients
- Perform server patching and updates using Windows Server Update Services.
- Enforce ITIL Services standards, procedures, documentation requirements and policies
- Ensure availability of all critical systems thru regular review and testing of Disaster Recovery procedures.
- Collaborating with business and technical leadership on all business matters with an emphasis on technology contributions to business performance.
- [Windows Servers & Applications]
Lead Engineer- IMS
IGATE Global Services
- Review system alerts, Windows alerts and act proactively to identify and resolve issues
- Investigate support incidents and capture activities performed to resolve support incidents
- Resolve incidents, Provide RCA for the issues to prevent its future occurrence
- Execute the tasks and project within the required date
- Managing and administration and troubleshooting the issues of all kinds (Servers and Application)
- Perform a complete end to end testing on the application whenever there is patch deployment or version up gradation is done.
- Co-ordination with server and network team for any change implemented in infrastructure.
- Data refresh from the source instance to the destination instance
- Create website, Application in web server.
- Perform Monthly windows patching, Server Restart, Service Restart
- Conduct Weekly project meetings with onsite application specialist and Support Manager (for reviews, technical discussions, plans)
Client Service Executive
CSC (Computer Science Corporation)
- Worked on Various automated Interface Systems with clients (HIS) e.g. Cerner, Meditech & provide application support & troubleshoot issue related to interfaces.
- Interact with customers to understand the work processes and requirements that are required to be addressed by Omnicell applications
- Install and configure Active Directory, DNS, DHCP, various other server roles and features.
- Install and troubleshooting issues in Windows Server2008.
- Update security patches and windows updates through GPO
- Install various Microsoft products and if needed troubleshoot the issues.
- Conduct individual and group training, product demonstrations and workshops as required
- Delivering successful application implementation phases
- If required, work with customers to identify potential changes within the parameters of the product
- [Interface Analyst]
IT Support and Consultant
IBM India
- Provided remote troubleshooting of software issues for clients from United States and Canada
- Handle calls and act as first point of contact for all the issues they face within the organization.
- [2.5 years]
Education
MBA - International Business
Bharathiar University
Tamil Nadu01.2011
B-Tech - Information Technology
CSI College of Engineering
Tamil Nadu01.2006
Skills
- 16 years of IT experience with 5 years of onsite experience
- Strong knowledge in Windows, Linux Server administration, SQL, IIS, PowerShell, Azure cloud administration, ARM, Docker, Terraform, Network
- Efficiently automating tasks using PowerShell
- Experienced in managing Azure roles and storage
- Strong knowledge on ITIL process, [Incident Management, Change Management, Problem Management, Major Incident Management]
- SLA Management, Customer Satisfaction, Escalation Management, Disaster Recovery Management, Process Improvement
- Experienced in collaborative project management using SCRUM methodologies
- Hands-on experience on DevOps tools like, GitHub, GitLab
- Experience using Docker desktop and managing Docker Hub
- Major incident Managerial experience, Drive the incident calls, with the help of other stakeholders and support teams Lead RCA
- Oversee and manage lifecycle management of various infra components [Certificates, Server OS and other software’s, Vulnerabilities fixes]
- Manage 24x7 team availability & application support, Work closely with Platform Services teams on application availability, performance, and scalability
- Working knowledge on ServiceNow ITSM workflows and ServiceNow reporting and alerting
- Managed multiple application migration from on Prem servers to cloud environment
- Handled complete Application upgrades, migrations, code deployments and patching
Certification
- Certified Scrum Master
- Microsoft certified Azure fundamentals
- Microsoft certified security, compliance, and Identity fundamentals
- ITIL Certificated in IT Service Management.
Extra-Curricular Activates
An active member in NSS (National Service Scheme) Three years’ service in NCC (NATIONAL CADETS CORPS) A Member in Youth Red Cross Association.
Disclaimer
I solemnly declare that the above statements are true to the best of my knowledge and belief. I shall be very thankful and grateful to you. Neelajothi
Timeline
Runtime Manager
HCL Technologies
04.2025 - Current
Senior Systems Engineer
SunGard Financial System
Client Service Executive
CSC (Computer Science Corporation)
Lead Engineer- IMS
IGATE Global Services
IT Support and Consultant
IBM India
MBA - International Business
Bharathiar University
B-Tech - Information Technology
CSI College of Engineering
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