Neelaksh Mishra
Senior Software Developer
Gurugram
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Web Developer
HELP, Vodafone
08.2019 - Current
- U-HELP, a high-performance support portal for entire Vodafone Netherlands which keeps an account of customer information and related information
- More than 4000 users use this application to serve the customers and their queries
- Developing and incorporating new functionalities as per new user stories/projects in Agile way
- Creating, executing pipelines
- Deploying
- Writing unit test cases for unit testing
- Also involved in technical design of pages of the website
- Have successfully finished more than 20 sprints delivering over 100 user stories
- Actively participating in Retrospectives, Product backlog refinement meetings and sprint planning
- Some of the major user stories worked upon are:
- Transfer of user- Automated manual checks like checking loan on number price plan compliancy, porting status, sim status, payment status, postpaid check which are done while transferring a user to another billing customer
- Just in a click now agents can transfer as many users they want
- SMS Verification- Automated the manual and time-consuming verification process of a customer by developing a functionality wherein the agents can send autogenerated code to customers which led to enormous saving to Vodafone
- 360-Degree Customer View - Putting all the relevant information of the customer on Starting page so that agent can answer the queries without going elsewhere
- Thanks
Amdocs
02.2017 - Current
- Working in a Scrum as developer , handling multiple projects .
Education
MBA - Business Analytics
Liverpool John Moore University
01.2021 - 01.2023
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PGDM
IMT
01.2020 - 01.2021
B.Tech - ECE
UPTU | Uttar Pradesh Technical University
01.2012 - 01.2016
Skills
Technical Skillsundefined
Certification
Microsoft Azure Fundamentals
Timeline
Microsoft Azure Fundamentals
11-2022
MBA - Business Analytics
Liverpool John Moore University
01.2021 - 01.2023
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PGDM
IMT
01.2020 - 01.2021
Web Developer
HELP, Vodafone
08.2019 - Current
Amdocs
02.2017 - Current
B.Tech - ECE
UPTU | Uttar Pradesh Technical University
01.2012 - 01.2016
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