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Hi, I’m
Neelam Agrawal
Lead- Customer Enablement
Bangalore
Summary
Hardworking and dependable professional with ~7 years of IT industry experience. Has delivered close to 2000 hours of instructor-led training. As a recent Certified Professional in Training Management (CPTM), is up-to-date with training industry trends and constantly improves on the training management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
7
years of post-secondary education
Work History
WhatfixBangalore
Lead - Customer Enablement
01.2023 - Current
Job overview
- Leading a team of 4 members (Product Trainers), enabling global customers and partners on Whatfix Products
- Resource management, planning and execution of onboarding-training projects, while ensuring timely and quality delivery of the trainings
- Training administration including assessment, reporting and metrics
- Developing and updating training plans for new and existing Products
- Need-analysis for creating customized training plans for varying customer training requirements
- Collaborating with Product teams for trainers enablement on latest products and features
Whatfix- Global ConsultingBangalore
Senior Product Trainer
01.2022 - 12.2022
Job overview
- Planned, delivered and administered training programs for customers, partners and internal employees on Whatfix Products
- Handled strategic enterprise accounts, maintaining customer relation and delivering high quality learning experience
- Collaborated with cross-functional teams and stakeholders to keep abreast with account health and known issues
- Mentored new hires in the team and provided required KT to bring them up to speed
- Team enablement on latest products and product features
Whatfix, Global ConsultingBangalore
Product Trainer
02.2021 - 12.2021
Job overview
- Delivered and administered training programs for customers, partners and internal employees on Whatfix Products
- Conducted webinars, custom ILT sessions and use-case driven sessions following a consultative approach
- Maintained training data and reports for management
- Designed and developed ILT training materials, presentations and give-away collaterals
- Developed assignments and quizzes for training assessment and evaluated their performance to measure learners efficiency
SelfBangalore
Career Break
10.2009 - 01.2021
Job overview
- An extended career-break to bring up my 2 kids until they were big enough to take care of themselves to a certain extent
- During the break, I stayed active, motivated and focused on maintaining and enhancing my skill set, while also capitalizing on the opportunities that appeared before me
- This includes working as Guest Lecturer in CMR-IMS- MBA College, teaching subjects such as MIS, DSS, CCM, and MS Office Suite).
- Completed MS Office skills certification in 2020, mastered basic to advanced Microsoft Office skills
IBM India Software LabsBangalore
System Software Engineer
07.2004 - 09.2009
Job overview
- Responsible for regression testing of AIX Operating System on various architectures and configurations of e-Server series machines
- Developed exhaustive test scenarios to identify defects early in release cycle
- Designed a web based tool which enhanced team's productivity by monitoring of various KPIs and having self-service capability via single dashboard
- Received Best of IBM! award for the same
- Enabled associates by providing training on AIX operating system.
Education
Symbiosis Centre of Distance LearningPune
MBA from Operations
07.2006 - 06.2008
SNDT UniversityMumbai
MCA from Computer Application
05.2001 - 05.2004
Training IndustryNC - USA
CPTM from Certified Professional in Training Management
12.2022 - 01.2023
Skills
Languages (C, C, Java, Shell & Perl Script)
undefinedAccomplishments
Recognition for successfully training an onboarding batch of ~50 Management Trainees at Whatfix
Featured in The Times of India - for Return to work story
Interests
Timeline
Lead - Customer Enablement
Whatfix
01.2023 - Current
Training Industry
CPTM from Certified Professional in Training Management
12.2022 - 01.2023
Senior Product Trainer
Whatfix- Global Consulting
01.2022 - 12.2022
Product Trainer
Whatfix, Global Consulting
02.2021 - 12.2021
Career Break
Self
10.2009 - 01.2021
Symbiosis Centre of Distance Learning
MBA from Operations
07.2006 - 06.2008
System Software Engineer
IBM India Software Labs
07.2004 - 09.2009
SNDT University
MCA from Computer Application
05.2001 - 05.2004
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