Hi, I’m
Neelam Chauhan
Mumbai
Summary
Adept at ultra-HNI client relationship management and strategic event planning, I elevated the luxury lifestyle at DLF Camellias Condominium & Clubhouse. My tenure showcases robust business development and a flair for orchestrating high-profile events, underpinned by effective cross-functional team leadership and exceptional conflict resolution skills.
Overview
13
years of professional experience
Work History
DLF Camellias Condominium & ClubhouseGurgaon
Manager – Customer Relations
08.2023 - 01.2025
Job overview
- Solely managed customer relations for ultra-HNI residents, ensuring seamless, white-glove service within India’s most exclusive luxury residential community
- Designed and executed bespoke experiences, including high-profile events, private soirees, and luxury brand showcases, enhancing resident engagement and lifestyle exclusivity
- Directed concierge services tailored to UHNIs, ensuring personalized assistance in travel, lifestyle, and emergency support
- Developed innovative dining experiences to elevate F&B revenue through themed culinary events.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Strategized monthly marketing initiatives to drive attendance and deliver high-end events.
Liberty International Tourism Group – India
Project Manager – Business Development & Client Servicing
10.2022 - 07.2023
Job overview
- Managed Business Development for Liberty India and handling end-to-end query management for corporate clients for their personal and social events
- Look after B2B sales for travel agencies across India and close to 200 incentive operators, travel companies, and event management companies
- Assist clients in curating itineraries for their event handling, contracting product, and on-ground group execution for various locations all around the world
- Take care of developing new clients for Liberty portfolio along with client servicing of existing clients and being responsible for contracting with suppliers
- Plan and execute MICE events for B2C clients
Confederation of Indian Industry (CII)
Project Coordinator – Brand Marketing
09.2021 - 10.2022
Job overview
- Designed, planned, created, implemented, and monitored all aspects of the project including online and offline sales and marketing
- Represented organization in public at meetings, forums, and conventions
- Reviewed applications for administrative positions and selected well-qualified candidates to join the team
- Assisted in planning, creating, and executing successful marketing plans and strategies for the project
- Thoroughly researched and assessed target market, identifying industry trends and commercial opportunities
- Inspired and managed teams in operational improvement, increasing motivation and productivity
Lufthansa German Airlines
International Flight Attendant
02.2017 - 02.2021
Job overview
- Personable, safety-oriented flight attendant with 4 years of expertise as an international cabin crew
- Provided safety and comfort to all passengers, making sure they have the ultimate great experience
- Emergency & crisis management, handling emergency and on-board crisis with skill and poise
- Guest service management, customer experience, and complaint redressal
Vistara Airlines (TATA SIA)
Cabin Crew
06.2015 - 02.2017
Job overview
- In-flight operations, team building, and supporting daily in-flight cabin operations
- Customer relations, meeting and exceeding customer satisfaction score by providing personalized service
- Collaborating with colleagues to plan tasks and get efficient results on a short domestic flight
- Cross-trained shift personnel in various roles and tasks through frequently rotating assignments
Oberoi Hotels & Resorts
Management Trainee
05.2012 - 05.2015
Job overview
- Completed the STEP graduation program with Oberoi Hotels & Resorts, on-the-job training in Front Office, Food and Beverage, and other customer-facing roles
- Maintained positive guest and associate relationships
- Responded appropriately to guest inquiries and concerns to ensure total guest satisfaction
- Resolved guest issues to improve the guest experience and made appropriate service recovery recommendations
- Promoted teamwork and quality service through daily communications and coordination with other departments
Education
IGNOU
BA from Tourism Management
01.2015
Oberoi Hotels & Resorts
On-The-Job Diploma from Hotel Management
01.2015
Skills
- Ultra-HNI Client Relationship Management
- Super-Luxury Hospitality & Lifestyle Curation
- Strategic Event Planning & Execution
- Business Development and Revenue Growth
- Cross-functional team management
- Conflict resolution
- Crisis Management & Conflict Resolution
- Brand Strategy Development
- Event curation and management
Hobbies and Interests
- Passionate about luxury lifestyle curation and experiential brand experiences.
- Strong aesthetic sensibility, inspired by quiet luxury, timeless elegance, and bespoke service.
- Interest in sustainability, wellness, and exclusive lifestyle experiences.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Manager – Customer Relations
DLF Camellias Condominium & Clubhouse
08.2023 - 01.2025
Project Manager – Business Development & Client Servicing
Liberty International Tourism Group – India
10.2022 - 07.2023
Project Coordinator – Brand Marketing
Confederation of Indian Industry (CII)
09.2021 - 10.2022
International Flight Attendant
Lufthansa German Airlines
02.2017 - 02.2021
Cabin Crew
Vistara Airlines (TATA SIA)
06.2015 - 02.2017
Management Trainee
Oberoi Hotels & Resorts
05.2012 - 05.2015
IGNOU
BA from Tourism Management
Oberoi Hotels & Resorts
On-The-Job Diploma from Hotel Management
Similar Profiles
Chris GibsonChris Gibson
Traffic and Logistics Manager at DLFTraffic and Logistics Manager at DLF
Somya RawatSomya Rawat
Assistant Restaurant Manager at DLF PVT LMT.Assistant Restaurant Manager at DLF PVT LMT.
ASHIS MAHAPATRAASHIS MAHAPATRA
AGM-Finance at DLF Group (PBDPL)AGM-Finance at DLF Group (PBDPL)