Neelam Desai
Operation Executive
Ahmedabad
Summary
Leader with 3+ years of successful Operations Executive experience within Logistics and Courier Industry. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Operation Executive
Bluedart Express LTD
Ahmedabad
08.2018 - Current
- Increased company profits through performance optimization strategies and efficiency improvements.
- Ensure all Inbound shipments which are handed over by DHL at the respective hand over points are delivered at last mile location as per defined EDD
- Ensure all Inbound shipments delivery exceptions not to exceed as per defined ETM.
- Ensure all Inbound undelivered are closed within the timeline
- Ensure customs duty amount are deposited by respective Service Centers and ensure closure in C2pc as well as WEB DCR as per set Targets. Should not reflect in DHL's report
- Ensure all Outbound shipments pickups to be processed from the Origin location and handed over to the respective DHL hand over points as per agreed cutoff's
- SVC to close pickups with relevant codes / remarks
- SVC to ensure all pickups & deliveries are processed or completed through OTM/BYOD
- Ensure all shipments are picked up as per cut off, are handed over on time to meet EDD.
Sales Executive in Credit Cards Department
HDB Financial Services
Pune
11.2015 - 12.2016
- Recommended products and services to meet customers' credit card and banking needs.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Set up appointments with potential and current customers to promote new products and services.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers to follow up on purchases and suggest additional purchase options.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Proactively managed client correspondence and recorded tracking and communications.
- Upsold and closed customer sales by driving product benefits around client needs.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Assistant
Shree Sadguru EXIM
Pune
09.2013 - 06.2015
- Created and updated records and files to maintain document compliance.
- Preparing various Exemption Certificates as per Client's specifications.
- Verifying various documents required for Exporting Goods.
- Preparation of Cost sheets and declaration of clients.
Education
10th Standard (SSC) -
Huzurpaga Girls High School
Pune 06.2003 - 06.2004
12th Std (HSC) - Science Education
Abhinav Jr. College
Pune 06.2005 - 06.2006
Bachelor of Science - Electronics
S.P College
Pune 06.2006 - 06.2011
No Degree - C Programming
SEED
Pune 04.2001 -
No Degree - German Language
Ranade Institute
Pune 04.2001 -
Skills
Profitability and revenue generation
undefinedTimeline
Operation Executive
Bluedart Express LTD
08.2018 - Current
Sales Executive in Credit Cards Department
HDB Financial Services
11.2015 - 12.2016
Assistant
Shree Sadguru EXIM
09.2013 - 06.2015
Bachelor of Science - Electronics
S.P College
06.2006 - 06.2011
12th Std (HSC) - Science Education
Abhinav Jr. College
06.2005 - 06.2006
10th Standard (SSC) -
Huzurpaga Girls High School
06.2003 - 06.2004
No Degree - C Programming
SEED
04.2001 -
No Degree - German Language
Ranade Institute
04.2001 -
Listening to Music
During my free time I always tend to listen soft/romantic songs which helps me reduced my stress and makes me feel relax.
Listening to Music
During my free time I always tend to listen soft/romantic songs which helps me reduced my stress and makes me feel relax.
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