NEELAM DHIMAN
Chandigarh
Summary
Enthusiastic contributor eager to engage in organizations valuing teamwork and coordination, striving to maximize efforts towards fulfilling organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Coordinator
EASA Elevators Pvt. Ltd.
Mohali
09.2024 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Maintained accurate records of services provided for each client.
- Developed procedures for tracking customer feedback on services received.
- Prepared monthly reports summarizing current service activities.
- Coordinated service schedules and appointments with clients.
- Provided support to field technicians during service visits when necessary.
- Researched, identified and resolved customer complaints in a timely manner.
- Handled incoming calls and inquiries from customers regarding services offered.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
Data Entry Operator
DRDO Lab Defence Geoinformatics Research Establishment (DGRE)
Chandigarh
10.2016 - 06.2023
- Six years’ experience in one of the DRDO Lab Defence Geoinformatics Research Establishment (DGRE), Sector 37-A, as a Data Entry Operator from October 2016 to June 2018, and April 2021 to June 2022.
- Organized paper documents into digital filing system for easy access.
- Generated reports based on collected data for management review purposes.
- Maintained confidentiality of sensitive information while entering data into system.
- Verified accuracy of data entered by comparing it to source documents.
- Analyzed and processed current data records to provide detailed reports.
- Researched and obtained further information for incomplete documents.
- Secured essential information and data by running database backups.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Office Coordinator
FASTTRACK COMPUTING
Chandigarh
12.2004 - 11.2011
- Six Years working experience in FASTTRACK COMPUTING, Sector 20, Chandigarh since December 2004 as a Office Coordinator Handling:
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Followed up with customer inquiries via phone or email promptly.
Teacher
Aardsh Public school
Palampur
02.1999 - 06.2004
- Five years teaching experience in Public school up to matric level.
Education
PGDBA - HR
SYMBIOSIS
PUNE01.2012
M.A. - History
Himachal pradesh University
Shimla01.2000
B.A. -
Himachal pradesh University
Shimla01.1997
Skills
- Microsoft Office expertise
Certification
Three months English Speaking and Personality Development Course from GLOBLE VOICE, Sector 34 A, Chandigarh.
Languages
English & Hindi
Timeline
Service Coordinator
EASA Elevators Pvt. Ltd.
09.2024 - Current
Data Entry Operator
DRDO Lab Defence Geoinformatics Research Establishment (DGRE)
10.2016 - 06.2023
Office Coordinator
FASTTRACK COMPUTING
12.2004 - 11.2011
Teacher
Aardsh Public school
02.1999 - 06.2004
PGDBA - HR
SYMBIOSIS
M.A. - History
Himachal pradesh University
B.A. -
Himachal pradesh University
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