Neelam Kumari
Delhi
Summary
Enthusiastic sales professional with team leadership experience. Excels at telesales and closing high-profile sales leads. Knowledgeable about using benefits and incentives to boost outcomes. Driven individual with sales and customer service background. Demonstrates marketing and sales reporting expertise. Skilled in upselling and top-quality production promotion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Sales Account Manager
Eduminds Learning
Noida
01.2025 - Current
- Coordinated cross-functional teams across multiple locations for large-scale projects.
- Analyzed data from CRM software in order to identify trends that could improve sales performance.
- Developed and maintained relationships with key clients and prospects to drive sales growth.
- Monitored competitor activities in order to stay ahead of industry trends and adjust marketing strategies accordingly.
- Identified opportunities to increase revenue by developing new sales strategies.
- Oversaw regional and local sales managers and staff.
- Managed a team of junior account managers in order to ensure success in meeting goals and objectives.
- Utilized effective communication techniques when presenting products or services at trade shows or conferences.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Gained market share in new sales performance through aggressive team training.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coached, developed and motivated team to achieve revenue goals.
- Achieved company growth and brand development through market expansion and sales.
- Provided strategic input for product development initiatives based on customer feedback.
Team Leader, Sales Operations
4 Achievers LLP
Noida
08.2023 - 09.2024
- Monitored sales leads and conversions, motivating and incentivising teams to continue increased business
- Recruited and trained high-achieving sales teams, aiding company success against profit goals
- Created high-performing, innovative advertising campaigns for maximum client satisfaction and enhanced future business
- Created and implemented monthly KPI targets, driving team motivation and morale to achieve them
- Used outstanding interpersonal and relationship-building skills to develop and nurture productive, profitable client relations
- Demonstrated outstanding networking and marketing skills to build positive company reputation and enhance client appeal
- Updated detailed business and sales records accurately and promptly for reliable reference
- Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets
- Participated in weekly production meetings to tackle stock shortage issues and other challenges
- Adopted flexible, enthusiastic and driven approaches to achieving business financial goals to inspire staff
- Uphold and implemented company policies and procedures in all work activities to deliver consistent leadership
- Produced management information and monthly staffing rotas to keep employees informed on business changes and cover shifts adequately
- Worked with other managers and partners to provide coaching and technical support to agents and reach goals
- Led by example to achieve sales and service targets while coaching to get maximum effort from teams
Senior Executive Inside Sales
Data is Good
Noida
12.2022 - 06.2023
- Counselled students working through educational, personal and behavioural problems
- Used established assessment criteria to evaluate student skills and knowledge gaps
- Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities
- Delivered high level of service to customers in effort to build upon future relationships
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
- Implemented training and development programmes for new employees to successfully exceed retention targets
- Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability
- Developed business strategies to establish short and long-term goals for company
- Used good judgement in assessing challenging developments to provide insightful resolutions for company
- Directed hiring and training of new managers to drive organisational improvements
Senior Inside Sales Representative
Careerera
Noida
12.2021 - 11.2022
- Created sales and revenue-generating opportunities in new markets to improve profit margins
- Generated sales by prospecting leads, cold calling and closing deals
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives
- Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs
- Boosted client retention, establishing sales goals and securing targeted rates
- Negotiated and closed deals with minimal required support from sales and finance managers
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications
- Shared comprehensive brand and product knowledge to maximise sales
Senior Process Associate
Capline Services
Noida
03.2020 - 11.2021
- Performed in-depth process reviews, analyses and evaluations to aid continual evolution and growth
- Supported organisational strategy by cascading processes to reach revenue and service goals
- Compiled process reports to analyse and drive improvements across operations
- Enforced industry safety and quality regulations through rigorous audits and system enhancements
- Delivered high-value projects by harnessing strategic planning and resource management skills
- Protected data using robust backup and security methods while following GDPR regulations
- Presented reports and solutions to clients and management team members with compelling communication style
- Processed transactions and updated financial records using CRM and accounting systems with precision
- Facilitated change management by overhauling policies and processes to reflect new organisational structures
- Identified bottlenecks, process weaknesses and obstructions through organisation-wide assessments
IELTS Instructor
British Council Management Services
Noida
04.2016 - 01.2020
- Prepared various examination documents to test student current abilities and monitor progress
- Created reports of student grades and progress for personal, student and parent review
- Undertook administrative tasks including tasking registers, marking coursework and assessing student attendance records
- Tailored language instruction to suit varying age and competence levels
- Established student capabilities to determine learning programme requirements
- Evaluated student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils
- Assisted teachers in adapting curriculum to suit non-native language learners
- Provided classroom support to students being instructed in non-native languages
- Organised engaging resources to promote student learning and progress against course objectives
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed
- Graded exam papers and identified corrections to enable learning from mistakes
- Tutored in-person and online to help students requiring assistance grasp lesson concepts
- Sourced and developed workbooks, presentations and visual aids
Relationship Officer
Bharti Airtel
Noida
09.2014 - 01.2016
- Set up new client accounts and updated Salesforce files with precision
- Identified market opportunities to grow new business across dedicated accounts
- Reviewed and assessed client credit and investment history
- Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities
- Contacted existing customers and informed them of new product offerings
- Proactively sourced and developed new business from internal and external referral networks
- Provided exceptional service and support, going extra mile to retain customers
- Prepped and walked customers through client information packs
- Oversaw daily activities of direct reports, maximising overall team productivity
Education
Master of Business Administration - Marketing and Human Resources
IICT Lucknow
Lucknow01.2019
Bachelor of Arts -
Kalindi College
Delhi04.2015
Senior Secondary Examination -
Mayo International School
Delhi03.2011
Matriculation -
Guru Gobind Singh Public School
Bokaro Steel City, Jharkhand03.2009
Skills
- Marketing strategy
- Client retention strategy
- New business development
- Sales advisor coaching
- Contact centre management
- KPI tracking
- Incentive scheme development
- Sales Executive management
- Sales lead conversion
- Continuous process improvement
- Financial compliance
- Automotive sales
- B2B sales strategy
- Advanced product knowledge
- Advertising campaign strategy
- Active selling
- Streamlined workflow by consolidating lengthy processes and redundant documentation
Affiliations
- Member, Professional POSH Association
- Member, Staff Union
Certification
- Creative Content Writer certified from Henry Harvin Education.
- Certified IELTS Language Expert from Cambridge, UK.
Accomplishments
- Winner of National Child Rights Congress UNICEF and UNESCO's processes and redundant documentation which resulted in more effective and timely completion of targets.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 75% within 1 year.
- Improved negative reviews by successfully handling customer complaints and implementing monthly staff training.
- Built and nurtured key client relationships to grow profit by 65%.
- Created and developed critical policies to consistently exceed quality and production targets.
- Worked directly with senior leadership to develop and administer $50,000 per year department budget.
Hobbies and Interests
- Writing Journals
- Avid Reader: Genre Romance & Teen Fiction
- Travel for purpose to learn culture across the globe.
- Fine Arts Modelling & Photography
Languages
- English, A1
- Hindi, Expert
- Bengali, A1
Timeline
Senior Sales Account Manager
Eduminds Learning
01.2025 - Current
Team Leader, Sales Operations
4 Achievers LLP
08.2023 - 09.2024
Senior Executive Inside Sales
Data is Good
12.2022 - 06.2023
Senior Inside Sales Representative
Careerera
12.2021 - 11.2022
Senior Process Associate
Capline Services
03.2020 - 11.2021
IELTS Instructor
British Council Management Services
04.2016 - 01.2020
Relationship Officer
Bharti Airtel
09.2014 - 01.2016
- Creative Content Writer certified from Henry Harvin Education.
- Certified IELTS Language Expert from Cambridge, UK.
Master of Business Administration - Marketing and Human Resources
IICT Lucknow
Bachelor of Arts -
Kalindi College
Senior Secondary Examination -
Mayo International School
Matriculation -
Guru Gobind Singh Public School