NEELAM LAKHAN
MOHALI CHANDIGARH
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Faculty Chef
NFCI
Mohali
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained a safe and orderly learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Assistant Professor
IET Bhaddal Ropar
Ropar
- Used multiple teaching styles to meet learning needs of each individual student.
- Provided guidance for student thesis and dissertation work.
- Developed curriculum, lesson plans, and lab exercises for semester classes.
- Engaged students in lectures by encouraging sharing of opinions and group interactions.
- Maintained students' attendance records, grades and reports in strict confidence.
- Attended faculty meetings and participated in student outcome assessments with departmental members.
- Created assessment tools for evaluating student performance in coursework.
- Advised students in personal matters, driving academics, attendance and behaviors.
Front Office Associate
Jungle Lodge Kasauli
Solan
- Facilitated communication between departments, improving interdepartmental collaboration.
- Managed billing and payments, ensuring accurate financial transactions.
- Maintained inventory of office supplies, ensuring availability and cost-effectiveness.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Posted incidental charges to ledgers, manually or by using computers.
- Issued room keys and escort instructions to bellhops.
- Assisted guests at check-in, providing information on various services within hotel.
- Scheduled appointments for spa treatments or other services requested by guests.
- Arranged tours, taxis or restaurant reservations for customers.
Industrial Trainee
Mussoorie wallnut grove resort and spa
Mussoorie
- Worked in all major departments: front office, housekeeping, food and beverage services, and kitchen.
- Prepare the room for the guest.
- Maintained and organized cleaning supplies stock.
- Learned different services in food and beverage service.
- Learn kitchen protocol, prepare different dishes, and handle high pressure.
- Learned software and standards of department.
Vocational Trainee
Hotel The Leela
Goa
- Answered telephones, directed calls, and took messages.
- Conducted regular inspections of public areas to ensure cleanliness standards are met.
- Computed, recorded and proofread data or reports.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Delivered messages and ran errands.
Vocational Trainee
Hotel Ramada Plaza
Zirakpur
- Prepared garnishes to complement dishes on menu.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Managed garbage disposal and recycling in accordance with kitchen protocols.
- Assisted in preparing and cooking meals for customers according to recipes.
Education
Master of Science - Hotel Management
Punjab Tachnical University
JalandharBachelor of Science - Hotel Management
Punjab Technical University
JalandharHigh School Diploma -
GSSS Dharampur
Solan DharampurSkills
- Dish preparation
- Pantry restocking
- Kitchen operations management
- Signature dish creation
- Purchasing
- Garnishing techniques
- Service cycle
- Food cost analysis
- Company safety standards
- Time management
- Multitasking and organization
Accomplishments
- Awarded for the best student.
- Awarded for academic topper of collage.
- Got awarded for achieving good grades .
- certified for NSS volunteer
Certification
- Certificate of appreciation for standing first in Front office.
- Certificate of appreciation for standing first in food and beverage service.
- Certificate of appreciation for standing first in food production.
- Certificate of appreciation for standing first in housekeeping.
Languages
Hindi English
First Language
Timeline
- Certificate of appreciation for standing first in Front office.
- Certificate of appreciation for standing first in food and beverage service.
- Certificate of appreciation for standing first in food production.
- Certificate of appreciation for standing first in housekeeping.
Faculty Chef
NFCI
Assistant Professor
IET Bhaddal Ropar
Front Office Associate
Jungle Lodge Kasauli
Industrial Trainee
Mussoorie wallnut grove resort and spa
Vocational Trainee
Hotel The Leela
Vocational Trainee
Hotel Ramada Plaza
Master of Science - Hotel Management
Punjab Tachnical University
Bachelor of Science - Hotel Management
Punjab Technical University
High School Diploma -
GSSS Dharampur
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