Neelam Neelakanta

• Facilitated transaction order collection from clients through email and branches, ensuring completeness and accuracy of instructions while processing orders in accordance with regulatory and compliance guidelines.
• SOP and compliance management.
• Opening of accounts in compliance with KYC and AML norms, risk profiling and assisting with the onboarding of clients.
• Daily reconciliation of internal accounts, and assisting in the audit.
• Correspond with customers to obtain information and/or supporting documentation.
• Client servicing and portfolio management of HNI clients.
• High-value transaction monitoring.
• Review KYC records for accuracy, completeness, and validity.
• Where applicable, escalate concerns using proper channels.
• Communicate daily updates to the key stakeholders.

Corporate Banking Trade Finance & Foreign Exchange Operations

• Trade Finance & Foreign Exchange Operations
• fee income generation through services like remittances.
• Verification of documents received under a letter of credit from foreign banks.
• Responsible for superior operational efficiency, KYC, AML, control, and compliance with regard to international trade transactions.
• Assisting in internal and external audits, and quality analysis of day-to-day transactions.
• Audit of documents to check that processed documents are in line with legal and regulatory framework
• Primarily responsible for the smooth operational execution of international trade transactions.
• Issuance of Letters of Credit.
• Handling of Bills under Letters of Credit & on Collection Basis.
• Daily reconciliation of Nostro accounts
• Direct Import, service payments.
• Portfolio management for high profile Forex clients

Administration – Bangalore circle

• Coordinate with over 115 branches in Bangalore for various daily/ weekly and monthly reports & provide accurate and timely response to internal and external customers
• Delivering events on time, within budget, that meet expectations.
• Organize training sessions for various bank verticals, and coordinate with the CRES department for the new branch opening and hand-holding.
• Handling payables in accordance with the standard process guidelines.
• Revenue optimization and cost control by negotiating with various vendors.

Branch Banking Operations.

• Handling non-cash transactions, like DD/Cheque, fund transfer, salary upload, etc. In the Finacle application.
• Register verification of EOD cash position, instruments issued, etc.
• Responsible for customer account management, branch audit, and compliance.
• Authorization of all the domestic remittances, like NEFT and RTGS.
• Responsible for closing SR (Service Request) within TAT.
• Ensure smooth functioning of the branch.
• Responsible for monitoring business, compliance and operations.
• Relationship Management for a Portfolio of customers, cross selling of Investment products like Mutual Fund, Insurance & Current account & Saving account.
• Deepening of existing Current account & saving account relationship.

• Copy, scan and store documents.
• Check for accuracy and edit files, like contracts.
• Review and update technical documents.
• Distribute project-related copies to internal teams.
• File documents in physical and digital records.
• Create templates for future use
• Retrieve files as requested by employees and client.
• Manage the flow of documentation within the organization.
• Maintain confidentiality around sensitive information and terms of agreement.
• Prepare ad-hoc reports on projects as needed