Neelam Sangwan
Bengaluru
Summary
Knowledgeable Guest Service Representative experienced in a busy hotel
environment. Driven and dedicated with a focus on delivering exemplary
service. Skilled multi-tasker successful at meeting performance objectives and
helping team members.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Guest service associate
ITC Grand Chola hotel
Chennai
2022.01 - 2023.02
Executive
Renaissance Hotel By Marriott
Bengaluru
2022.01 - Current
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations samples and response to particular requests.
- Shared knowledge of menu items and flavors enabling customers to make personal decisions based on taste and interest
- Stayed up-to-date on menu changes to help customers make food choices
- Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and work in business
Guest service associate
Taj hotel Bangalore
2020.01 - 2021.07
- Maintained customer satisfaction with forward-thinking strategies focuses an addressing customer needs and resolving concems
- Provided primary customer support to intemal and external customers.
Education
Bachelor's - tourism studies
Govt. Science College, UST
2019.06 - 2021.08
Senior Secondary - Humanities
Army Public School
Kota, Rajasthan 2017.04 - 2018.04
Matriculation -
Army public school
Gopalpur,odisha 2015.04 - 2016.03
NCC C CERTIFICATE - NCC
NCC Corps
Bengaluru 2019.06 - 2020.12
NCC B CERTIFICATE - NCC
National cadet corps
2016.04 - 2018.02
Diploma - Wildlife Photography
NCC
2020.05 - 2020.05
Skills
Sharp eye for detailsundefined
Timeline
Guest service associate
ITC Grand Chola hotel
2022.01 - 2023.02
Executive
Renaissance Hotel By Marriott
2022.01 - Current
Diploma - Wildlife Photography
NCC
2020.05 - 2020.05
Guest service associate
Taj hotel Bangalore
2020.01 - 2021.07
NCC C CERTIFICATE - NCC
NCC Corps
2019.06 - 2020.12
Bachelor's - tourism studies
Govt. Science College, UST
2019.06 - 2021.08
Senior Secondary - Humanities
Army Public School
2017.04 - 2018.04
NCC B CERTIFICATE - NCC
National cadet corps
2016.04 - 2018.02
Matriculation -
Army public school
2015.04 - 2016.03
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