Neelam Sangwan
Bengaluru
Summary
Knowledgeable Guest Service Representative experienced in a busy hotel
environment. Driven and dedicated with a focus on delivering exemplary
service. Skilled multi-tasker successful at meeting performance objectives and
helping team members.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Guest service associate
ITC Grand Chola hotel
Chennai
01.2022 - 02.2023
Executive
Renaissance Hotel By Marriott
Bengaluru
01.2022 - Current
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations samples and response to particular requests.
- Shared knowledge of menu items and flavors enabling customers to make personal decisions based on taste and interest
- Stayed up-to-date on menu changes to help customers make food choices
- Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and work in business
Guest service associate
Taj hotel Bangalore
01.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focuses an addressing customer needs and resolving concems
- Provided primary customer support to intemal and external customers.
Education
Bachelor's - tourism studies
Govt. Science College, UST
06.2019 - 08.2021
Senior Secondary - Humanities
Army Public School
Kota, Rajasthan 04.2017 - 04.2018
Matriculation -
Army public school
Gopalpur,odisha 04.2015 - 03.2016
NCC C CERTIFICATE - NCC
NCC Corps
Bengaluru 06.2019 - 12.2020
NCC B CERTIFICATE - NCC
National cadet corps
04.2016 - 02.2018
Diploma - Wildlife Photography
NCC
05.2020 - 05.2020
Skills
Sharp eye for detailsundefined
Timeline
Guest service associate
ITC Grand Chola hotel
01.2022 - 02.2023
Executive
Renaissance Hotel By Marriott
01.2022 - Current
Diploma - Wildlife Photography
NCC
05.2020 - 05.2020
Guest service associate
Taj hotel Bangalore
01.2020 - 07.2021
NCC C CERTIFICATE - NCC
NCC Corps
06.2019 - 12.2020
Bachelor's - tourism studies
Govt. Science College, UST
06.2019 - 08.2021
Senior Secondary - Humanities
Army Public School
04.2017 - 04.2018
NCC B CERTIFICATE - NCC
National cadet corps
04.2016 - 02.2018
Matriculation -
Army public school
04.2015 - 03.2016
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