Neelam Sharma
Senior Process Associate
Gurugram
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Internal Process Training, Six Sigma Methodologies and Interpersonal skill trainings. Enthusiastic personality with a hands-on, creative style. Overall 11+ years experience in financial industry. Ready to apply 5+ years training experience to a challenging long-term position.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Senior Process Associate
Balboatech Pvt. Ltd.
Gurugram
12.2020 - 12.2022
- Identified modifications to processes and procedures that would promote better efficiency.
- Developed effective training manuals, modules and teaching aids.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Maintained records on attendance and participation.
Assistant Team Lead
CNS Comnet Solutions Pvt. Ltd.
Gurugram
08.2011 - 10.2020
- Conducted new-hire trainings month on month basis.
- Developed job-specific competencies and performance standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and evaluated training effectiveness and program outcomes.
- Created and oversaw Six Sigma training programs for operations.
- Provided coaching and mentoring to employees.
- Helped set and manage objectives for quality, productivity and compliance.
- Set schedules and oversaw daily workflow.
Intelenet Global Services
Process Executive
Gurugram
05.2010 - 02.2011
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- To generate booking related reports using MS Excel.
- To generate leads from the customers who seem to be interested.
Education
Bachelor of Science - Biology
Vinoba Bhave University
Hazaribagh, Jharkhand 06.2003 - 06.2006
Skills
Google Docs
Certification
Six Sigma Green Belt Training - Advance Innovation Group
Timeline
POWER BI Tool
03-2023
Senior Process Associate
Balboatech Pvt. Ltd.
12.2020 - 12.2022
Assistant Team Lead
CNS Comnet Solutions Pvt. Ltd.
08.2011 - 10.2020
Intelenet Global Services
Process Executive
05.2010 - 02.2011
Bachelor of Science - Biology
Vinoba Bhave University
06.2003 - 06.2006
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