Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Neelanchal Badtya

Neelanchal Badtya

Thane,MH

Summary

Dynamic and results-driven IT professional with over 16 years of experience in consulting with clients and stakeholders to gather requirements, define project scopes, and execute high-impact technical initiatives. Proven track record in leading complex, high-visibility IT projects, delivering exceptional outcomes in technical support, inventory management, and customer relationship management. Recognized for adaptable leadership and a hands-on approach to IT operations, consistently meeting business goals and project deadlines through strong work ethic and commitment to quality. Adept at bridging technical and non-technical audiences, fostering collaboration, and driving continuous improvement across systems and teams.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Executive IT

Ingram Micro
02.2012 - Current
  • Delivered consistent support across all critical business systems, ensuring high service levels for both internal users and external customers within resource constraints.
  • Provided leadership and operational oversight for the IT service support function, contributing to strategic initiatives and change management.
  • Managed daily operations of the service desk, ensuring prompt resolution of incidents, service requests, and escalations.
  • Led small to mid-sized improvement projects, including scoping, planning, and execution to enhance business applications and services.
  • Offered management and technical support during peak Customer Service Center (CSC) project phases, including configuration, testing, and workshops.
  • Ensured 100% on-time delivery of new IT project deployments.
  • Liaised with third-party vendors for support and billing, resolving operational issues and escalating to IT leadership when needed.
  • Contributed to budget planning for services and solutions sourced from external vendors.
  • Oversaw timely testing, approval, and deployment of application patches in alignment with IT audit and compliance standards.
  • Ensured completion of regular IT audits, including penetration testing and hardware/software evaluations.
  • Led support and maintenance of end-to-end IT infrastructure and enterprise services.
  • Managed and mentored a geographically distributed IT support team of 15+ members.
  • Supported network infrastructure, remote access solutions, content security systems, and real-time traffic monitoring.
  • Maintained IT licensing compliance and ensured timely renewals for regulatory alignment.
  • Generated analytical IT performance and management reports for business evaluation.
  • Administered system builds, upgrades, and health checks to optimize performance and reliability.
  • Designed and implemented IT strategies to support evolving infrastructure and business needs.
  • Effectively translated complex IT concepts for diverse audiences, including executive stakeholders.
  • Ensured organizational compliance with IT policies, data security protocols, and GDPR regulations.
  • Provided flexible support for after-hours incidents and disaster recovery activities.
  • Led mobile device management (MDM) deployments and enterprise configuration rollouts.
  • Researched, evaluated, and implemented new technologies to drive IT innovation.
  • Monitored and assessed external vendor services to uphold quality and service standards.

Team Lead

CMS IT Services
10.2010 - 02.2012
  • Leading a team of 14 engineers and handling 34 locations across India.
  • Handling all type of escalations from the engineers across India.
  • To take the full responsibility of IT operations Of the Customer.
  • Responsible to maintain all type of Hardware inventory.
  • Remote Desktop Support (R-admin).
  • Installed VPN Client.
  • Diagnosis & Creation of user ID in Active Directory.
  • AVS update for all server and AV server itself.
  • Solving Network Problem related to switches and hubs.
  • Giving the user specific access to the file servers.
  • Solving software problem by Net Meeting (Remote Assistance Tool).
  • Installation of OS likes Win98, 2000 Prof, Win XP, and Win2000 & 2003 Server.
  • Solving OS related problem and software problem.
  • Configuring and troubleshooting of 2003 & 2007 Microsoft Outlook and Outlook express.
  • Configuring, troubleshooting and updating of HP color LaserJet 1017MFP printer & Cannon LaserJet 3300.
  • Giving the user specific access to use Wireless network and make the wireless setting in user Laptop.
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Collaborated with team members to achieve target results.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Maximized customer engagement and satisfaction by delivering excellent customer service.
  • Developed ongoing programmers using good team communication and collaboration.
  • Achieved service time and quality targets.
  • Supervised work of contracted employees to deliver work on schedule.
  • Actively listened to customers to fully understand requests and address concerns.

IT Support Engineer

PCS TECHNOLOGY LTD
03.2009 - 09.2010
  • Installation, maintenance and Troubleshooting of Computers, and laptop's installation of various packages and Software for customer support.
  • To take the full responsibility of IT operations Of the Customer.
  • Anti-Virus Installation Symantec.
  • Configuration and troubleshooting of MS-Outlook related problems.
  • Installation of OS, Office, Service packs, software's, etc.
  • Trouble shooting of LAN problems Hub related, Switch related, checking connectivity.
  • Installing & trouble shooting network printers.
  • Remote Desktop Support (R-admin).
  • Creating user in Active directory.
  • Co-ordination with vendors to resolve all hardware issues.
  • Handling Domain label issues.
  • Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
  • Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.

Education

B. A - undefined

Berhampur university

Skills

Project Management

undefined

Certification

Microsoft Certified Professional Examination, 7250997

Timeline

Executive IT

Ingram Micro
02.2012 - Current

Team Lead

CMS IT Services
10.2010 - 02.2012

IT Support Engineer

PCS TECHNOLOGY LTD
03.2009 - 09.2010

B. A - undefined

Berhampur university

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Neelanchal Badtya