Neelanchal Badtya
Thane,MH
Summary
Dynamic and results-driven IT professional with over 16 years of experience in consulting with clients and stakeholders to gather requirements, define project scopes, and execute high-impact technical initiatives. Proven track record in leading complex, high-visibility IT projects, delivering exceptional outcomes in technical support, inventory management, and customer relationship management. Recognized for adaptable leadership and a hands-on approach to IT operations, consistently meeting business goals and project deadlines through strong work ethic and commitment to quality. Adept at bridging technical and non-technical audiences, fostering collaboration, and driving continuous improvement across systems and teams.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Executive IT
Ingram Micro
02.2012 - Current
- Delivered consistent support across all critical business systems, ensuring high service levels for both internal users and external customers within resource constraints.
- Provided leadership and operational oversight for the IT service support function, contributing to strategic initiatives and change management.
- Managed daily operations of the service desk, ensuring prompt resolution of incidents, service requests, and escalations.
- Led small to mid-sized improvement projects, including scoping, planning, and execution to enhance business applications and services.
- Offered management and technical support during peak Customer Service Center (CSC) project phases, including configuration, testing, and workshops.
- Ensured 100% on-time delivery of new IT project deployments.
- Liaised with third-party vendors for support and billing, resolving operational issues and escalating to IT leadership when needed.
- Contributed to budget planning for services and solutions sourced from external vendors.
- Oversaw timely testing, approval, and deployment of application patches in alignment with IT audit and compliance standards.
- Ensured completion of regular IT audits, including penetration testing and hardware/software evaluations.
- Led support and maintenance of end-to-end IT infrastructure and enterprise services.
- Managed and mentored a geographically distributed IT support team of 15+ members.
- Supported network infrastructure, remote access solutions, content security systems, and real-time traffic monitoring.
- Maintained IT licensing compliance and ensured timely renewals for regulatory alignment.
- Generated analytical IT performance and management reports for business evaluation.
- Administered system builds, upgrades, and health checks to optimize performance and reliability.
- Designed and implemented IT strategies to support evolving infrastructure and business needs.
- Effectively translated complex IT concepts for diverse audiences, including executive stakeholders.
- Ensured organizational compliance with IT policies, data security protocols, and GDPR regulations.
- Provided flexible support for after-hours incidents and disaster recovery activities.
- Led mobile device management (MDM) deployments and enterprise configuration rollouts.
- Researched, evaluated, and implemented new technologies to drive IT innovation.
- Monitored and assessed external vendor services to uphold quality and service standards.
Team Lead
CMS IT Services
10.2010 - 02.2012
- Leading a team of 14 engineers and handling 34 locations across India.
- Handling all type of escalations from the engineers across India.
- To take the full responsibility of IT operations Of the Customer.
- Responsible to maintain all type of Hardware inventory.
- Remote Desktop Support (R-admin).
- Installed VPN Client.
- Diagnosis & Creation of user ID in Active Directory.
- AVS update for all server and AV server itself.
- Solving Network Problem related to switches and hubs.
- Giving the user specific access to the file servers.
- Solving software problem by Net Meeting (Remote Assistance Tool).
- Installation of OS likes Win98, 2000 Prof, Win XP, and Win2000 & 2003 Server.
- Solving OS related problem and software problem.
- Configuring and troubleshooting of 2003 & 2007 Microsoft Outlook and Outlook express.
- Configuring, troubleshooting and updating of HP color LaserJet 1017MFP printer & Cannon LaserJet 3300.
- Giving the user specific access to use Wireless network and make the wireless setting in user Laptop.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Developed ongoing programmers using good team communication and collaboration.
- Achieved service time and quality targets.
- Supervised work of contracted employees to deliver work on schedule.
- Actively listened to customers to fully understand requests and address concerns.
IT Support Engineer
PCS TECHNOLOGY LTD
03.2009 - 09.2010
- Installation, maintenance and Troubleshooting of Computers, and laptop's installation of various packages and Software for customer support.
- To take the full responsibility of IT operations Of the Customer.
- Anti-Virus Installation Symantec.
- Configuration and troubleshooting of MS-Outlook related problems.
- Installation of OS, Office, Service packs, software's, etc.
- Trouble shooting of LAN problems Hub related, Switch related, checking connectivity.
- Installing & trouble shooting network printers.
- Remote Desktop Support (R-admin).
- Creating user in Active directory.
- Co-ordination with vendors to resolve all hardware issues.
- Handling Domain label issues.
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
Education
B. A - undefined
Berhampur university
Skills
Project Management
People Management
Technical leadership
Communication skills
Complaint handling and resolution
Service desk management
Performance Management
Service delivery
Training and Development
Microsoft Teams
Systems management
Office 365
IT infrastructure
Public Relations
Team leadership and motivation
Commitment to excellence
Stakeholder Management
Asset management
Budget Management
Certification
Microsoft Certified Professional Examination, 7250997
Timeline
Executive IT
Ingram Micro
02.2012 - Current
Team Lead
CMS IT Services
10.2010 - 02.2012
IT Support Engineer
PCS TECHNOLOGY LTD
03.2009 - 09.2010
B. A - undefined
Berhampur university