Hi, I’m
NEELAV SAURAV
Delivery Manager
Bengaluru
Summary
A dynamic and results-driven Program Delivery Manager with 4 years of experience in the US healthcare industry. Seeking to leverage my expertise in program and project management, team leadership, and client engagement to deliver high-quality solutions and improve patient outcomes. With a proven track record of successfully managing large-scale programs, I aim to drive operational excellence, optimize workflows, and exceed customer expectations while meeting business goals.
Overview
5
years of professional experience
5
years of post-secondary education
2
Languages
Work History
SkillgigsGurgaon
Program Delivery Manager
01.2023 - Current
Job overview
- Manage the hiring of healthcare professionals, which includes writing job descriptions, interviewing candidates, and negotiating offers of employment
- Develop and build contacts with healthcare organisations to learn about their workforce needs and specifications
- Create recruitment tactics that support the aims and objectives of the healthcare organisations
- Manage the entire hiring procedure and make sure it complies with all applicable laws and regulations
- Monitoring and analysing hiring indicators like time to hire, cost per hire, and retention rates will help you find areas for improvement and implement any necessary adjustments to the hiring procedure
- Organise and inspire a group of recruiters and other personnel working in the recruitment process
- Offer recruitment staff members opportunities for training and development to make sure they have the abilities and know-how required to carry out their jobs well
- Work with other departments to ensure adherence to all applicable laws and policies, including human resources and legal
- To develop successful recruitment tactics, keep abreast of the most recent trends and developments in the healthcare sector
- Reports detailing recruitment trends, successes, and areas for improvement should be produced after data analysis and shared with senior management.
SkillgigsGurgaon
Team Lead
04.2022 - 01.2023
Job overview
- Oversaw the recruitment process for healthcare professionals, including creating job descriptions, screening candidates, conducting interviews, and making hiring decisions
- Developed recruitment strategies that aligned with the healthcare organization's goals and objectives, including identifying new sources of candidates, improving candidate engagement, and building relationships with healthcare organizations
- Managed recruitment metrics such as time-to-hire, cost-per-hire, and retention rates, using data to identify areas for improvement and to make data-driven decisions
- Mentored and trained team members, helping them to develop their skills and improve their performance
- Established and maintained relationships with healthcare organizations to understand their needs and requirements for staffing
- Provided regular updates and reports to senior management on recruitment metrics, team performance, and other relevant information
- Stayed up-to-date with current trends and changes in the healthcare industry, including changes to regulations, emerging technologies, and new recruitment strategies
SkillgigsGurgaon
Healthcare Recruiter
03.2021 - 06.2022
Job overview
- Conducted full cycle recruiting for healthcare professionals, including sourcing, screening, and interviewing candidates
- Maintained a pipeline of qualified candidates for current and future job openings
- Built relationships with clients and candidates, ensuring a positive experience
- For all parties involved.
WiproKolkata
Senior Customer Service Associate
01.2018 - 01.2020
Job overview
- Overseeing the customer service team and ensuring that they provide excellent customer support to clients
- Leading by example, providing guidance and support to team members to help them resolve customer issues effectively and efficiently
- Handling escalated customer issues, working with customers to resolve their complaints or concerns, and providing feedback to management on areas for improvement
- Conducting performance evaluations of team members, identifying training needs and opportunities, and providing coaching and mentoring to help team members improve their skills and knowledge
- Collaborating with other departments within the organization, such as sales and marketing, to ensure a seamless customer experience.
Education
NSHM
Bachelor of Business Administration
01.2015 - 04.2018
Doon Public School
12th Intermediate
01.2013 - 04.2015
St. Joseph's SchoolDumka, Jharkhand
10th
Skills
HIPAA expert
Applicant Tracking Systems
File and records management
Talent management
Organizational Development
Team Building
Candidate Sourcing
Contract Negotiation
Recruitment
Excellent Communication
Flexible and Adaptable
Training and mentoring
Timeline
Program Delivery Manager
Skillgigs
01.2023 - Current
Team Lead
Skillgigs
04.2022 - 01.2023
Healthcare Recruiter
Skillgigs
03.2021 - 06.2022
Senior Customer Service Associate
Wipro
01.2018 - 01.2020
NSHM
Bachelor of Business Administration
01.2015 - 04.2018
Doon Public School
12th Intermediate
01.2013 - 04.2015
St. Joseph's School
10th
04.2013