Neelesh Singh
US Sales Process
Noida
Summary
Dynamic Floor Operations Manager with a proven track record at Travel Sugars Pvt Lmt., excelling in performance improvements and customer relations. Recognized for enhancing team productivity through strategic planning and effective mentoring, resulting in increased employee morale and satisfaction. Adept at problem-solving and fostering teamwork to achieve aggressive sales targets.
Overview
16
16
years of professional experience
Work History
Floor Manager
Travel Sugars Pvt Ltd
04.2022 - 10.2023
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Facilitated team meetings to communicate targets and gather input on operational improvements.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Team Leader, Sales Operations
Fares on Fleek
06.2019 - 03.2020
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
Team Leader, Sales Operations
Cheap Flights Fares Pvt Ltd
02.2018 - 04.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Floor Operations Manager
I Serve Solutions Pvt Ltd
04.2016 - 04.2018
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Floor Operations Manager
I FIX PC Pvt Ltd
12.2012 - 02.2016
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Sr Executive
Ienergizer
04.2008 - 10.2012
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Commerce - Business Administration And Management
Distance
Eiilm University 07.2012
Intermediate Certificate - Commerce
Simpkins
Agra2007
High School -
Simpkins
Agra2004
Skills
Performance improvements
Customer Relations
Staff Management
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Active Listening
Teambuilding
Multitasking Abilities
Financial Management
Strategic planning
Good Telephone Etiquette
Timeline
Floor Manager
Travel Sugars Pvt Ltd
04.2022 - 10.2023
Team Leader, Sales Operations
Fares on Fleek
06.2019 - 03.2020
Team Leader, Sales Operations
Cheap Flights Fares Pvt Ltd
02.2018 - 04.2019
Floor Operations Manager
I Serve Solutions Pvt Ltd
04.2016 - 04.2018
Floor Operations Manager
I FIX PC Pvt Ltd
12.2012 - 02.2016
Sr Executive
Ienergizer
04.2008 - 10.2012
Bachelor Of Commerce - Business Administration And Management
Distance
Intermediate Certificate - Commerce
Simpkins
High School -
Simpkins