Neelima Chopra
Firozpur
Summary
Detail-oriented customer service professional with 5.4 years of experience. Demonstrated expertise in managing complex tasks and improving operational efficiency. Consistently enhances customer satisfaction through effective problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Analyst
Priority IDC pvt Ltd
06.2025 - Current
- Responsible for ensuring the company adheres to financial regulations and data protection laws like KYC, CIP, OFAC, and various data privacy frameworks.
- The team handles tasks such as new client activation, due diligence, transaction monitoring, and resolving compliance-related issues, working with internal and external partners to manage risk and maintain regulatory adherence for the company's payment solutions.
Compliance Analyst
TaskUS
Mohali
01.2022 - 06.2025
- Investigate and monitor suspicious financial activities.
- Providing KYC/CDD/EDD analysis of individual customers and business.
- To verify the identity of new customers, and to prevent illegal activities, such as money laundering or fraud.
- Screening for a politically exposed person (PEP) due to an increase in potential risks.
- Undertaking research of the customers or the users which include the documents checks like the ID's, driving license, passport, national identity cards etc to authenticate the customer identity and ensure all the documents and data are aligned with the process procedure and policies.
- Performing fincrime checks through different trusted sources to protect the business.
- Escalating any red flags and suspicious activities to the escalation team.
- Identifying and analyse alerts which consist of customers information and also Handling sensitive or confidential information.
Telemarketing Executive
JustDial
Mohali
11.2019 - 01.2022
- Initiated cold and warm calls to prospective clients, presenting product offerings and securing sales conversions.
- Built and maintained rapport with potential and existing customers, addressing queries and ensuring high levels of satisfaction.
Education
Masters - Computer Applications
LPU
Jalandhar01.2020
Bachelors - Computer Applications
RSD College
Firozpur01.2016
Secondary Education - Fatehabad
SBSRK School
Fatehabad01.2013
Skills
- Financial modeling and reporting
- KYC procedures
- Transaction monitoring
- Fincrime analysis
- Risk management
- Compliance
- Data mining and analysis
- Financial accounting
- Business valuation
- Customer due diligence
- Risk Management
- Research Skills
- Analytical Skills
- Technical knowledge
- Observation
- Decision making
- Communication
- Multi-tasking
- Team Management Skills
- Problem-solving approach
Certification
- Certificate For Financial Crime Cryptocurrency, 2024
- Certificate for KYC
- Certificate For Fighting Fraud
- Government ID Verification, OFAC Settlement, CUBA, 2024
- AML & Sanction
Timeline
Compliance Analyst
Priority IDC pvt Ltd
06.2025 - Current
Compliance Analyst
TaskUS
01.2022 - 06.2025
Telemarketing Executive
JustDial
11.2019 - 01.2022
Masters - Computer Applications
LPU
Bachelors - Computer Applications
RSD College
Secondary Education - Fatehabad
SBSRK School